Business Systems Administrator

RESPONSIBILITIES

Kforce has a client that is seeking a Business Systems Administrator in Acton, MA.

Responsibilities

• Support the administration, maintenance, and continuous improvement of Application Lifecycle Management (ALM) platforms used by product development and engineering teams
• Coordinate system and data migration activities, including report generation, migration testing, data validation, and execution support
• Configure ALM projects, repositories, workflows, templates, and related system functionality to meet business and technical requirements
• Maintain user accounts, security roles, permissions, licensing, and single sign-on (SSO) configurations
• Help ensure system administration practices align with applicable Quality Management System (QMS), information security, and approved AI governance requirements
• Partner with engineering, quality, regulatory, manufacturing, verification and validation, and other cross-functional stakeholders to translate process needs into effective system solutions
• Develop and maintain dashboards, metrics, queries, and reports that provide visibility into development activities and system performance
• Create and maintain system documentation, work instructions, workflow documentation, and end-user guidance
• Provide user training, technical support, and guidance on effective use of ALM functionality and established best practices
• Monitor platform health, troubleshoot system and configuration issues, and coordinate timely resolution of user-impacting problems
• Support integrations between ALM platforms and other enterprise applications using APIs, middleware, and related integration technologies
• Identify opportunities to improve usability, scalability, automation, reporting, and overall system effectiveness as product development needs evolve
• Assist with implementation of approved AI-enabled functionality and other platform enhancements within established organizational controls

REQUIREMENTS:

• Bachelor's degree in Engineering, Computer Science, Information Systems, or a related technical discipline
• At least 2 years of experience supporting or administering ALM, PLM, engineering systems, or comparable R&D technology platforms
• Experience configuring or managing workflows that support engineering or product-development processes
• Experience operating within a formal Quality Management System (QMS) or similarly controlled environment
• Working knowledge of product development and design-control processes supported through an ALM or PLM platform
• Strong analytical and troubleshooting skills, including the ability to investigate system, configuration, workflow, and data-related issues
• Strong written and verbal communication skills with the ability to provide user support, training, and technical documentation
• Demonstrated ability to work effectively across engineering, quality, regulatory, operations, manufacturing, procurement, verification, and validation functions
• Ability to manage requirements and priorities from multiple stakeholders while working within a cross-functional, matrixed organization

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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