Servicekraft für Fahrgäste im Bahnhof (w/m/d)

Servicekraft für Fahrgäste im Bahnhof | Köln, Germany | On-site

We're hiring on behalf of a leading transportation network provider, known for its extensive reach and commitment to customer service within its vast railway system. This is an opportunity to join a dynamic team and contribute to the seamless travel experience of countless passengers.

The Role

• Represent the company within the station, ensuring customer satisfaction.
• Guide passenger flow within the station and to/from bus stops.
• Act as a point of contact for information regarding platform changes, operational disruptions, train cancellations, missed connections, and travel alternatives.
• Assist passengers with loading bicycles, strollers, and luggage.
• Provide support for boarding and alighting passengers.
• Aid passengers with reduced mobility on the platform.
• Inform and assist travelers and cycling customers at the station or platform.

What You'll Need

• Completed vocational training in a service-oriented profession (e.g., retail, hairdressing, or specialized gastronomy).
• Experience in the service industry and customer interaction.
• Willingness to work shifts, including nights, weekends, and holidays.
• Confident, friendly demeanor with excellent customer focus and professional presentation.
• Readiness to wear company-provided uniform.
• Good German language skills; English proficiency is a plus.

What's On Offer

• The chance to gain valuable work experience within a major transportation organization.
• Potential for long-term career development and opportunities within the broader group.
• A role that directly impacts the daily travel experience of many passengers.
• An inclusive and diverse working environment that values equal opportunities.

Apply via Haystack today!