ServiceNow FSM & Mobile App Consultant/Senior Developer

Key Responsibilities:

• Design, develop, and implement ServiceNow Field Service Management (FSM) solutions.
• Configure and customize FSM components including Work Orders, Work Order Tasks, Dispatching, Scheduling, Agent Workspace, and Workforce Optimization.
• Develop and enhance ServiceNow Mobile Applications for field technicians and business users.
• Build integrations with enterprise systems using REST, SOAP, IntegrationHub, and APIs.
• Collaborate with business stakeholders to gather requirements and deliver scalable FSM and mobile solutions.
• Support end-to-end solution delivery, testing, deployment, and production support.
• Optimize field service processes to improve technician productivity and customer experience.

Required Skills:

• Strong hands-on experience in ServiceNow FSM implementation and support.
• Expertise in ServiceNow Mobile App Development, Mobile Studio, Applets, and Offline Mobile capabilities.
• Strong knowledge of ITSM, CMDB, Service Catalog, and Integrations.
• Experience with Flow Designer, Business Rules, Client Scripts, Script Includes, and UI Actions.
• Working knowledge of ITOM, CSM, and Asset Management concepts is preferred.
• Strong troubleshooting, client interaction, and solution design skills.

Preferred Certifications:

• CSA, CAD
• CIS-FSM
• Mobile Application Development experience/certification preferred

Summary: Seeking a ServiceNow FSM & Mobile App Consultant/Senior Developer with expertise in Field Service Management, Mobile Application Development, Integrations, and ITSM, capable of delivering enterprise-grade field service and mobile workforce solutions..