Account Manager

About the Role

An established UK residential property management organisation is on an ambitious journey to raise standards and redefine excellence across the sector. We're now looking for an experienced Account Manager to join their high-performing regional growth team and play a key role in strengthening client relationships and delivering sustainable growth.

Role Overview

As a key member of the Regional Growth Team, you will act as the main point of contact for a portfolio of high-value clients, including developers, resident management companies (RMCs) and freeholders. Your focus will be on building long-term partnerships, identifying organic growth opportunities, and ensuring service delivery consistently meets and exceeds client expectations.

Key Responsibilities

• Build and maintain strong, trusted relationships with new and existing clients to drive sustainable growth
• Operate with a client-first mindset, holding regular structured meetings and face-to-face reviews with key stakeholders
• Proactively use client feedback to identify risks early and turn service issues into improvement opportunities
• Take ownership of all new business leads, ensuring timely follow-up and a high-quality client journey
• Analyse developer documentation and site plans to extract requirements and support accurate, commercial proposals
• Lead the full tender process, working with operational and regional teams to deliver compelling, tailored submissions
• Present proposals confidently to prospective clients, clearly communicating value and expertise
• Maintain accurate CRM records and reporting to track portfolio performance and growth trends
• Conduct market and competitor research to support wider growth strategy
• Represent the business at industry events, conferences and networking opportunities
• Support regional and commercial leadership to ensure activity aligns with broader business objectives

Skills & Experience

• Proven experience in an account management role ideally in residential property
• Ideally a strong understanding of the residential property sector, including developer and RMC requirements
• Excellent communication, negotiation and presentation skills
• Strong relationship-building capability with a customer-focused approach
• Commercially astute with a strategic mindset and analytical skills
• Confident using Microsoft Office and CRM systems
• Knowledge of RMCs, RTMs and freeholder structures
• TPI Level 2 qualification or above (desirable, not essential)
• Demonstrated success in retaining key accounts and delivering organic growth

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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