Technical Records Specialist 2

Industry: Healthcare / Public Health – Government Health Programs

KEY DETAILS

• Location: Boise, ID

• Work Model: 100% Onsite

• Employment Type: Contract – 8+ Months

• Contract Extension: Potential to extend or convert to full-time

• Interview Process: Webcam or In-Person

• Experience: 1+ Year

TOP REQUIREMENTS

• 1+ year of customer service and communication experience

• Experience with data entry and computerized record management systems

• Strong attention to detail and data accuracy

• Experience using Microsoft Excel, Word, Outlook, and Teams

• Ability to research information, identify issues, and resolve problems

• Strong written and verbal communication skills

• Ability to interact professionally with families, healthcare providers, and diverse customer groups

ABOUT THE ROLE

We are seeking a detail-oriented Technical Records Specialist to support public health programs focused on newborn screening and children's special health services.

This position involves managing program records, maintaining data accuracy, supporting specialized data management systems, and providing customer service and technical assistance to families and healthcare providers.

The ideal candidate is organized, comfortable working with data, has strong communication skills, and can handle customer inquiries professionally.

KEY RESPONSIBILITIES

• Enter, maintain, retrieve, and verify information in computerized record management systems.

• Maintain specialized software used for program data collection, evaluation, and reporting.

• Provide customer service and technical assistance to families and healthcare providers.

• Extract and organize data for reporting, analysis, and visualization.

• Monitor records and identify and correct data entry errors.

• Research information, troubleshoot issues, and recommend solutions.

• Prepare, review, and proofread business correspondence.

• Support data quality improvement initiatives and program activities.

• Interpret and communicate applicable program policies, procedures, and regulations.

REQUIRED QUALIFICATIONS

• Excellent customer service and communication skills.

• Experience with data entry, records management, or computerized information systems.

• Proficiency in Microsoft Excel, Word, Outlook, and Teams.

• Strong attention to detail and accuracy.

• Ability to research, analyze information, and resolve issues.

• Strong organizational and time-management skills.

• Ability to work independently and collaboratively.

• Ability to communicate effectively with individuals from diverse cultural and socioeconomic backgrounds.

IMPORTANT: This is a fully onsite contract position in Boise, Idaho. Candidates must be comfortable working onsite and providing customer service in a public health program environment.