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MDM Lead: Secure Mobile Devices & VIP Support

HCL Australia Services PTY. LimitedAustralia🇦🇺AustraliaPosted 24 Oct 2026

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeHybrid
LocationAustralia
EncryptionPCI DSSBudgetingComplianceContinuous ImprovementForecastingHIPAAHelp DeskProcurementVMwareiOSAndroidITIL

Job description

Career Opportunities: Track Manager (Support & Operations) (181570) Requisition ID181570-Posted10/15/2026
Position Overview:
We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce.

Key Responsibilities

MDM Platform Management

  • Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE.
  • Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards.
  • Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management.
Security & Compliance
  • Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention.
  • Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks.
  • Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies.
Application Deployment & Management
  • Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates.
  • Provide guidance to business units on application requirements and integrations for mobile workflows.
  • Troubleshoot and resolve application installation and performance issues.
User Support & Experience
  • Act as a primary escalation point for complex mobile device issues, providing technical guidance and support.
  • Develop and deliver training sessions, guides, and self-service documentation to improve user adoption and satisfaction.
  • Provide VIP and executive-level support for critical mobile device needs, ensuring a white-glove experience.
Inventory & Asset Management
  • Maintain accurate inventory records of mobile devices, including ownership, status, and lifecycle milestones.
  • Conduct periodic audits of mobile devices to ensure data integrity and asset accuracy.
  • Collaborate with procurement and finance teams to support budgeting and forecasting for mobile device needs.
Collaboration & Continuous Improvement
  • Collaborate with IT infrastructure, help desk, and security teams to ensure a holistic approach to mobile device management.
  • Analyze trends and usage data to identify opportunities for cost optimization and improved user experience.
  • Research and evaluate new MDM features, mobile technologies, and best practices to keep the environment modern and secure.

Key Qualifications & Experience

  • 2-4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting.
  • Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE.
  • Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management.
  • Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
  • Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
  • Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues.
  • Solid understanding of mobile device security, encryption, and compliance frameworks.
  • Strong organizational and communication skills, with the ability to engage with stakeholders at all levels.
  • Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus.

Preferred Experience & Skills

  • Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations.
  • Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD
Key Responsibilities Mobility Lead
Position Overview:
We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce.

Key Responsibilities

MDM Platform Management

  • Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE.
  • Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards.
  • Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management.
Security & Compliance
  • Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention.
  • Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks.
  • Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies.
Application Deployment & Management
  • Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates.
  • Provide guidance to business units on application requirements and integrations for mobile workflows.
  • Troubleshoot and resolve application installation and performance issues.
User Support & Experience
  • Act as a primary escalation point for complex mobile device issues, providing technical guidance and support.
  • Develop and deliver training sessions, guides, and self-service documentation to improve user adoption and satisfaction.
  • Provide VIP and executive-level support for critical mobile device needs, ensuring a white-glove experience.
Inventory & Asset Management
  • Maintain accurate inventory records of mobile devices, including ownership, status, and lifecycle milestones.
  • Conduct periodic audits of mobile devices to ensure data integrity and asset accuracy.
  • Collaborate with procurement and finance teams to support budgeting and forecasting for mobile device needs.
Collaboration & Continuous Improvement
  • Collaborate with IT infrastructure, help desk, and security teams to ensure a holistic approach to mobile device management.
  • Analyze trends and usage data to identify opportunities for cost optimization and improved user experience.
  • Research and evaluate new MDM features, mobile technologies, and best practices to keep the environment modern and secure.

Key Qualifications & Experience

  • 2-4 years of experience managing and supporting mobile devices in a medium-to-large enterprise setting.
  • Hands-on experience configuring and managing SOTI MobiControl and VMware AirWatch/Workspace ONE.
  • Strong understanding of iOS, Android, and Windows mobile ecosystems, including security and application management.
  • Experience with device lifecycle management: procurement, enrollment, support, and decommissioning.
  • Familiarity with IT asset management tools, inventory tracking, and MDM reporting features.
  • Excellent troubleshooting and diagnostic skills to resolve hardware, software, and connectivity issues.
  • Solid understanding of mobile device security, encryption, and compliance frameworks.
  • Strong organizational and communication skills, with the ability to engage with stakeholders at all levels.
  • Certifications in mobile device management (e.g., SOTI, AirWatch/Workspace ONE), ITIL Foundation, or security (e.g., CompTIA Security+) are a plus.

Preferred Experience & Skills

  • Familiarity with rugged device environments (e.g., Zebra, Honeywell) for field operations.
  • Experience supporting devices in regulated environments (e.g., healthcare, finance, or retail) with strict compliance needs (HIPAA, PCI DSS, GD
Skill Requirements Mobility Lead
Position Overview:
We are seeking a highly motivated and detail-oriented Mobile Device Management (MDM) Specialist with SOTI MobiControl and VMware AirWatch/Workspace ONE experience to join our IT team. In this role, you will take ownership of our mobile device ecosystem, ensuring secure, efficient, and user-friendly mobile device deployment and support. You will be instrumental in maintaining device compliance, managing applications, and enabling a seamless mobile workforce.

Key Responsibilities

MDM Platform Management

  • Configure, deploy, and manage mobile devices through SOTI MobiControl and VMware AirWatch/Workspace ONE.
  • Define and maintain device profiles, security policies, and compliance rules to ensure adherence to corporate standards.
  • Optimize MDM workflows for device enrollment, de-provisioning, and lifecycle management.
Security & Compliance
  • Implement and enforce security policies, including encryption, passcode enforcement, remote wipe, and data loss prevention.
  • Monitor compliance dashboards and address non-compliant devices swiftly to reduce security risks.
  • Collaborate with IT security to implement and refine mobile device security strategies in alignment with organizational policies.
Application Deployment & Management
  • Package and deploy mobile applications to user devices, ensuring proper licensing, configuration, and updates.
  • Provide guidance to business units on application requirements and integrations for mobile workflows click apply for full job details

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