Healthcare Customer Success Specialist

Presence, a fast-growing digital marketing and web development agency, is seeking a Healthcare & Medical Services Specialist to support clients in Colorado (remote). In this role, you'll help healthcare and medical organizations enhance their online presence through data-informed digital strategies, including content optimization, SEO insights, and web experience improvements tailored to patients and providers. You'll collaborate closely with cross-functional teams in design, development, and strategy to deliver measurable growth for clients. Ideal candidates understand healthcare industry dynamics, are detail-oriented, client-focused, and thrive in a collaborative, results-driven environment that values creativity, accountability, and continuous learning.

Responsibilities

• Work remotely from Colorado to support Healthcare & Medical Services clients using Presence communication and productivity software.
• Partner with healthcare administrators, clinicians, and support staff to understand workflows and configure the platform for their operational needs.
• Guide new and existing healthcare clients through onboarding, adoption, and optimization of Presence's solutions.
• Analyze user behavior and feedback to identify opportunities to improve utilization, efficiency, and communication outcomes.
• Troubleshoot functional issues in collaboration with technical and support teams, ensuring timely and accurate resolution.
• Document client requirements, configurations, and processes in a clear, accessible format for internal and client use.
• Provide training sessions, demos, and best-practice guidance tailored to healthcare environments.
• Collaborate with product and engineering teams by relaying client feedback and participating in discussions that inform product enhancements.
• Monitor key success metrics for healthcare clients and proactively recommend workflow or configuration improvements.
• Contribute to a collaborative, innovative team culture focused on user experience, continuous improvement, and measurable client impact.

Required Skills

• Client relationship management
• Healthcare workflow analysis
• Software implementation and configuration
• Saa
• S platform support
• Requirements gathering and documentation
• User training and onboarding
• Troubleshooting and issue triage
• Data and usage analysis
• Communication and presentation
• Cross-functional collaboration