Security Lead Officer

Casino Lead Security Officer, Full-Time, NIght Shift: 9:00pm to 5:00am, $17.00/hr
(schedule subject to change)

The employee in this position is responsible for providing superior service to both internal and external guests. The Lead Security Officer provides work direction to Security Officers and assumes responsibility for the supervision of the shift in the absence of the Shift Supervisor. This position is classified as a Safety Sensitive position. It is a job or position where the team member holding this position has the responsibility for his/her own safety and/or the safety of others.

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.

• Safety and security of all customers and employees and their assets

• Safety and security of the parking grounds

• Responsible for all regular security duties, guest approaches and investigations, investigating and cancelling Keywatcher alarms, daily emails to Management, and daily paperwork.

• Provide direction and guidance to Security staff in the absence of the Security Supervisor or Manager.

• Assist Security Supervisor and Manager with monitoring staffing levels to ensure budgetary compliance.

• Serve as team leader for emergency response drills and evacuations.

• Respond promptly and appropriately to guest and team member incidents and accidents.

• Observe, identify, and appropriately address impaired guests

• Investigate incidents and/or customer complaints and compile data for accurate reporting.

• Comply with all policies and procedures established by Missouri Gaming Commission, Isle of Capri Casino and departmental management.

• Control access to restricted areas. Monitor guest and team member passage in and out of casino, including checking identification to guard against admission of minors.

• Have complete knowledge of all casino events and promotional activities.

• Other duties as assigned or any reasonable request from any member of management.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.

• Completes all company-required training within designated time frames.

• Ability to use all equipment associated with the position, including, but not limited to, two-way radio, computer, flashlight, telephone and ID Scanning systems.

• Ability to read and write basic Incident Reports using a computer database.

• Provides superior guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.

• Ability to maintain composure during difficult and/or stressful situations.

• Have complete knowledge of all casino event and promotional activities

• Ability to be at work on time as scheduled which may include night, weekends, and holidays.

• Ensures the safety and security of all customers and team members.

• Must have the ability to work in a casino environment exposed to smoke, bright lights and noise.

• Must have the ability to perform duties under frequent time pressure in an interruptive environment.

• Must be able to work as a team with other departments.

• Ability to be on feet for long periods of time up to 8 hrs. a day, moving effectively and efficiently throughout the casino, responding to assignments in a timely fashion.

• Will require the following PHYSICAL REQUIREMENTS: Standing 90% with 60% of that time being actively walking, sitting 10%.

• Ability to pull/push large carts with assistance weighing up to 200-400 lbs.

• Must be able to learn all essential job functions and computer systems within 90 days.

• Act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time.

• Comply with our drug & alcohol free workplace. Subject to post offer, for cause/post-accident drug tests.

• A high school diploma or equivalent (GED) preferred.

• Display a sound understanding of policies and procedures, and a demonstrated ability to conform to company standards within 90 days of hire date.

• Ability to obtain and retain a valid level II license issued by Missouri Gaming.

• Must possess average written and oral communication skills as well as excellent interpersonal skills.

• Prior experience in customer service preferred.

• Must obtain CPR/AED certification within first 90 days of employment.