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Recently postedTechnology

Deskside Support Lead

Executive Software GuildRaritan, NJ🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationRaritan, NJ, United States
Microsoft OfficeActive DirectoryWindows Server

Job description

Key Responsibilities

  • Lead and support the desktop and network support team.

  • Troubleshoot hardware, software, Windows OS, LAN/WAN, VPN, and connectivity issues.

  • Handle complex technical escalations and incident management.

  • Provide hands-on deskside support to onsite users.

  • Coordinate with infrastructure and network teams to resolve technical issues.

  • Mentor team members and ensure timely resolution of support tickets.

Required Skills

  • Strong Deskside/Desktop Support experience.

  • Network Support and troubleshooting.

  • Windows OS, Active Directory, Office 365, LAN/WAN, and VPN.

  • Incident, problem, and escalation management.

  • Proven technical leadership and team coordination experience.

  • Must be available to work onsite in Raritan, NJ.

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