Loan Processor

General Summary 

The Loan Processor takes ownership and is responsible for timely processing of Conventional, FHA, VA, USDA and Bond mortgage loan files. The Loan Processor ensures completeness of mortgage loan applications and works to satisfy requirements for advancement of loan files to Underwriting and Closing, while meeting department service and quality standards. This includes obtaining, reviewing, and assembling documentation, along with preparing and submitting files, demonstrating a knowledge of current rules and regulations. Loan Processors work closely with customers, originators, as well as internal and external partners, providing a high level of professional service.

Duties and Responsibilities 

The primary job duties and responsibilities of this position include but are not limited to:

• Review new files within 48 hours of receipt and verify that compliance documents were issued within proper time frame. Notify the appropriate staff member if additional documentation or information is needed
• Review mortgage loan applications for accuracy and ensure LOS is updated appropriately
• May work directly with borrowers answering questions and assisting in guiding them through the loan process
• Confirm and validate loan application information by ordering all necessary documents to satisfy AUS (Automated Underwriting System) findings, investor and agency requirements
• Validate loan in automated underwriting systems (DU, LP or GUS)
• Use documentation to perform functions, such as calculating verified income or verifying assets, and update Encompass accordingly
• Coordinate all third-party services such as survey, appraisal, title, homeowner’s insurance, etc.
• Review all loan and verification documents for accuracy and update information in LOS (Encompass)
• Utilize Government sites for VA and FHA files to place orders and obtain case numbers
• Pull credit, order disclosures, appraisal, title, insurance and Verification of Employment (VOE) for loan files
• Compile and review documentation (i.e., income, assets, liabilities, employment, etc.) received within 24 hours of receipt and follow up in the event of discrepancies or omitted data. Immediately notify Originator or appropriate staff if any discrepancies are identified
• Receive appraisal and supporting documentation and notifies MLO of approval
• Upload all relevant documentation received to Image Flow for validation
• Prepare loan disclosures according to TRID regulations
• Prepare and submit loan files to Underwriting (UW) for pre-approval decision and requests additional documentation to clear conditions
• Review loan approval and ensure all tasks are completed and loan is on target to meet expected closing date
• Send pre-approval letters and prepares files for closing
• Proactively communicate loan status or updates to the Borrower(s), Originator and Third Parties
• Assist with the clearing of post-closing conditions received to avoid any financial loss
• Update various systems of record with critical loan information
• Collaborate with title, valuation, underwriting, closing, technology, and other operational teams
• Prepare mortgage loan commitment and denial letters, as applicable
• Upon Clear to Close (CTC), submit loan files to Underwriting (UW) for final approval before submittal to Closing
• Continue to stay abreast of underwriting and compliance guidelines and well as current regulatory lending laws and requirements
• Maintain a focus on enhancing customer service skills and knowledge
• Be a team player: actively seek training opportunities, solutions to various loan file issues and share best practices with team members
• Review and manage pipeline of up to 25+ loans concurrently
• Assist other Processors, Underwriters and Closing team members as needed
• Additional duties as assigned

*Unlicensed associates who have borrower contact cannot quote rates, offer or negotiate the terms of a mortgage loan, take a mortgage application, or engage in any other activities that require a mortgage loan originator license.

THIS JOB DESCRIPTION IS NOT INTENDED TO BE ALL-INCLUSIVE. THE INCUMBENT WILL ALSO PERFORM OTHER REASONABLY  RELATED BUSINESS DUTIES AS ASSIGNED BY MANAGEMENT.