Mobile Field Service Engineer

Job Title: Field Service Technician

Location: Edinburgh

Salary: Competitive

Job Type: Full time, Permanent

Boon Edam is the world market leader in commercial entrance control solutions, and we operate globally. We have manufacturing facilities in Holland, the USA, and China and a network of international sales offices that provide support to customers worldwide.

Are you looking for a new career opportunity within a diverse, globally recognised company in the construction industry? Are you passionate about customer satisfaction and brand image? Are you a passionate engineer who enjoys problem-solving? If so, our Field Service Technician role might just be the new career choice for you.

What do we expect from you?

As a Field Service Technician, you will be responsible for the proactive delivery of service, maintenance, fault repair, and occasional installation works on customer equipment.

Your role will include:

• Carrying out reactive and planned maintenance, repairs and installations on entrance systems
• Attending customer sites promptly, managing your workload to meet service schedules and call-out requirements
• Communicating clearly with customers, including providing ETAs and end-of-day updates
• Ensuring all works are completed safely, efficiently and in compliance with RAMS and site-specific requirements
• Accurately completing job sheets, reports, timesheets and documentation using company systems
• Maintaining company tools, PPE and vehicle to a high professional standard
• Building positive working relationships with customers and internal colleagues
• Sharing technical knowledge and supporting colleagues when required

This role requires someone who is organised, professional and comfortable working alone in live customer environments.

The successful candidate will need to be based in Edinburgh or surrounding areas and must hold a full, clean driving licence to fulfil the requirements of the role.

This role is 40 hours per week, with regular weekend and evening overtime required, as well as regular overnight stays.

What skills and experience are required to perform this role?

• Working knowledge of health and safety
• Experience as an auto door engineer or working in a similar role would be advantageous but not essential
• Technically competent
• Background in engineering will be an advantage
• CSCS card holder desirable but not essential
• EN16005 accredited desirable but not essential
• Ability to work alone and as part of a team
• Highly organised with excellent time management
• Excellent communicator able to liaise with and build customer rapport
• Proficient in Microsoft Office Programmes
• Electro/ mechanical qualification desirable but not essential
• GCSE Maths and English, Grade C or higher or equivalent.

What can you expect from us?

• A friendly and inclusive working environment
• Company provided van for business use
• Enhanced overtime payments
• Subsistence payments
• Remedial bonus payments where agreed KPIs are achieved
• 23 days annual leave plus 8 public bank holidays; increasing with length of service.
• Your birthday off
• Life insurance of four times your basic salary
• Company Pension scheme after 3 months service with 9% employer contributions
• Membership to a Healthcare or Cash Plan scheme after probation

Additional Information:

Do you recognise yourself in the profile above? Then we gladly invite you to apply for this role before Monday 30 November 2026. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a BPSS check.

Boon Edam Ltd. is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process.

Strictly no agencies please.

Please click on the APPLY button to send your CV for this role.

Candidates with the experience or relevant job titles of: Service Technician, Service Engineer, Field Engineer, Field Technician, Technician, Service Engineer, Installation and Repair Engineer, Technician, Mechanical Engineer, Mechanical Technician, Auto Door Engineer, Electrical Engineer, Electrical Technician, Repair Engineer, Repair Technician, Commercial Engineer may also be considered for this role.