Who We Are

Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.

Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation.

We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management.

Role Overview

As a Senior Software Engineer, Backend at Serval, you will play a pivotal role in shaping the future of our platform. You will be responsible for building the foundational components of our technology, with your contributions being crucial to the success of our product.

What You'll Do

• Work closely with our CTO to build new product capabilities from the ground up.

• Be a champion for user experience, incorporating a deep understanding of our users to guide design decisions alongside the founding team.

• Set the foundational system architecture and select key technologies for the codebase.

• Help us ship V1 of Serval and deliver on our technical and product roadmap.

• Help establish engineering best practices and standards within the team. Mentor junior engineers and contribute to a culture of technical excellence.

What You'll Need

• 4+ years of experience as a backend focused software engineer.

• Experience with zero-to-one development: You should have built new products or systems from the ground up.

• Deep appreciation for and commitment to delivering outstanding user experiences.

• Exceptional communication skills and a proven ability to work cross-functionally.

• Comfortable with the pace and ambiguity of a fast-growing startup environment.

• Degree in Computer Science or a related engineering field.

Nice to Have

• Experience with some of the technologies in our stack: Go, GRPC, Kubernetes, React, Typescript, AWS and Terraform.

• Early-stage experience at a startup.

• Experience building applied AI products.

What We Offer

• Impact: Be a key player in shaping the success of our product and company.

• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture: Join a culture that values innovation, ownership, accountability, and fun.