Global Spread Products Application Support - Assistant Vice President - Citi

Discover your future at Citi
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview
Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
The Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the "SP" banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defence, we work closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients.
Role overview

• Trade floor: Primarily based on the trade floor facing off to business users daily.

• eTrading Applications Support: Supporting Spread Products eTrading platform.

• Global Follow-the-Sun Coverage: Part of a global follow-the-sun team ensuring overnight risk batches complete successfully and within SLAs.

• Downstream Feed Investigation: Investigate issues raised by downstream partners on feeds delivered to them, improving data quality checks, monitoring, and alerting.

• Development Collaboration: Work closely with the in-house dev teams, escalating issues where needed.

• Incident & Task Management: Track incidents in ServiceNow; own the stability book of work in Jira.

• Observability & Controls: Improve monitoring, observability, and controls for our stack.

• Resiliency & Accountability: Improve resiliency and recoverability for our stack, holding our dev team accountable.

Key skills and Experience Required:

• Analytical Problem Solving: Strong problem-solving and analytical skills.

• Prioritization & Multi-tasking: Multi-tasking and prioritisation of issues based on impact.

• Crisis Response: Ability to work under pressure, reacting quickly to issues and outages.

• Continuous Improvement: Mindset of constant improvement and anticipating issues.

• Technical Breadth: Good all-round technical skills: Log analysis, scripting, Unix, and SQL.

• Stakeholder Communication: Good communication skills, facing off to technical and business stakeholders.

Education:

• Bachelor's/University degree or equivalent experience

What we'll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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Job Family Group:
Technology ------------------------------------------------------
Job Family:
Applications Support ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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