Multicultural Executive Host

Responsible for flawlessly booking all guest trip accommodations i.e. Special event reservations, restaurant reservations, shows, hotel, transportation, special amenities, etc.… 

Handles and resolves player problems or service issues that may arise from time to time

Maintain goodwill with all guests

Ensures guests are aware of all property special events and promotions, and supports execution of special events and promotions through attendance

Continuously serves as a customer listening post, ensuring that all customer feedback is properly recorded and forwarded to the appropriate manager to ensure that all service and marketing programs are functioning as designed

Actively seeks out target players while customer is on property and takes appropriate steps to ensure that new or infrequent guests are properly introduced to our product, Caesars Rewards program and/or direct mail programs

Proactively engages community leaders and groups, taking an active participation role in the community

Drives revenue and profits from target guests to achieve stated goals

Provides complimentary services to target guests in accordance with established and approved guidelines

Complies with all state and local regulatory requirements

Represents the company at external functions and/or related functions, always maintaining a profession demeanor

Flawlessly plans, schedules and makes arrangements for targeted guest son cross-brand or cross-property trips

Leverages property amenities/marketing programs to targeted players to drive loyalty and annual revenue

Uses all systems including, but not limited to, CMS, LMS, SMART and EMS, for the purpose of tracking complimentary items, guest contacts and event reservations

Maintains a clear understanding of the program’s performance against stated and approved goals and seeks support from their manager on tactics on how to correct any downward turns in business. Maintains a very comprehensive understanding of the competitive environment within our market and can promote and explain the service/marketing elements that differentiate Horseshoe from the competition

Collaborates with workgroup and all support departments to ensure player satisfaction

Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems

Works with team members to achieve common goals

Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances

Maintains confidentially of all player accounts and/or property/company proprietary information

Maintains security and confidentiality of files records and lists, and adheres to all gaming board regulations and all property internal controls.

Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors

Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next

Promotes Caesars Rewards programs and Caesars Rewards registration and membership

·All other duties as assigned