VDI Support Specialist

Location: Williams Creek, IN Salary: $85,000.00 USD Annually - $100,000.00 USD Annually Description:
Position Summary:

We are seeking a highly skilled VDI Support Specialist to join our IT team. This role is pivotal in supporting and maintaining our virtual desktop infrastructure, with a strong focus on Citrix Virtual Apps and Desktops. The ideal candidate is a proactive problem-solver who excels in managing virtual environments, troubleshooting complex issues, and collaborating with cross-functional teams to ensure optimal performance, security, and standardization.

Core Responsibilities:

• Design & Support: Assist in the design, development, and support of the virtual environment to ensure robust and secure operations.
• Environment Administration: Maintain multiple virtual images within Citrix Virtual Apps and Desktops, managing updates, optimizations, and security patches.
• Image Optimization: Independently identify, propose, and implement updates to virtual images to enhance security, ensure standardization, and improve performance.
• Upgrade Management: Plan and execute virtual image upgrades across development, testing, and production environments with minimal operational disruption.
• Tier 2 Support: Provide advanced technical support for issues related to the virtual environment, ensuring efficient resolution of complex problems.
• Change Management: Document, publish, and track all changes to virtual images, ensuring clear communication across the IT Support and Applications teams.
• Training & Documentation: Develop and deliver training sessions and technical documentation for the Tier 1 IT Support team.

Qualifications and Skills:

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
• Expertise: Proven experience with Citrix Virtual Apps and Desktops, including design, administration, and support.
• Technical Knowledge: Strong understanding of VDI technologies, virtual image management (MCS/PVS), and virtualization best practices.
• Platform Versatility: Experience with VMware, Hyper-V, or other virtualization platforms is highly desirable.
• Soft Skills: Excellent troubleshooting skills, ability to manage multiple projects independently, and strong collaborative communication skills.

If interested, please apply to this posting for immediate review!

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