Application Support Engineer

Applications Support Engineer | £65,000 | Maidenhead<br />Hybrid Working Pattern Overview:<br />An excellent opportunity has arisen for an Applications Support Engineer to join an established organisation, providing support across core business applications.<br />The successful candidate will provide Level 1 support, manage Level 2/3 escalations and support application improvements and transformation projects. You will work closely with internal teams and third-party providers to ensure systems remain effective and reliable. Role &amp;

Responsibilities:

Support core business applications and ensure business continuity.<br />Provide application support and escalate complex L2/L3 issues.<br />Troubleshoot application, database and system issues.<br />Work with business teams to understand and resolve requirements.<br />Support application integration, automation and process improvements.<br />Support databases, master data and operational reporting.<br />Support document management and content workflows.<br />Contribute to application projects, including testing and implementation.<br />Manage software vendors, SaaS providers and service partners.<br />Support access, licensing, security and disaster recovery.<br />Maintain system documentation and architecture diagrams.<br />Identify opportunities to improve processes and reduce manual work.<br />Skills &amp; Experience<br />Essential: Experience in application, IT or technical support.<br />L1/L2/L3 application support experience.<br />Strong troubleshooting and problem-solving skills.<br />Experience supporting business applications and users.<br />Understanding of databases and data management.<br />Experience gathering requirements and resolving system issues.<br />Experience working with vendors or SaaS providers.<br />Strong communication and organisational skills.<br />Desirable: Experience with systems integration, automation or transformation.<br />Knowledge of document management systems.<br />Experience with systems administration, security or disaster recovery.<br />Experience producing reports or dashboards.<br />Experience maintaining technical documentation