*ORO Analyst II*

Kellton Tech is a full-service software development company, offering end-to-end IT solutions, strategic technology consulting and product development services in Web, SMAC (Social, Mobile, Analytics, Cloud), ERP-BPM, and IoT space Our methodology of inventing infinite possibilities with technology helps us develop best in-class and cost effective solutions for our clients.

Currently Kellton Tech is looking for talented resources for one of our listed client. Below are the position details

Job Title: ORO Analyst II

Department: Technology

Work Location: Wilmington, DE

Duties & Responsibilities

• Optimize incident, RCA, remediation, SLA, and service request governance processes across multiple workflows.
• Lead complex escalations by clarifying impact, ownership, risk, decision points, and stakeholder expectations.
• Analyze incident, alert, service request, and remediation trends to identify systemic process or readiness gaps.
• Improve controls for ticket quality, SLA adherence, post-incident action tracking, and governance evidence.
• Mentor Associate ORO Analysts through review of communications, reports, tickets, and process execution.
• Drive continuous improvement initiatives that reduce manual effort, improve visibility, or strengthen accountability.
• Partner with technical and business leaders to mature reporting, review forums, and operational governance practices.

Requirements

Required

• Strong written and verbal communication skills with technical and business stakeholders.
• Working knowledge of incident, problem, change, and service request practices.
• Ability to maintain accurate tickets, timelines, status updates, and governance records.
• Comfort working with Jira or ServiceNow, Confluence, Datadog dashboards, and collaboration tools.
• Sound judgment when escalating risks, blockers, data quality concerns, or stakeholder misalignment.
• Experience improving operational controls, governance routines, or cross-functional process performance.
• Ability to mentor junior analysts and influence stakeholders without direct authority.

Recommended

• ITIL Foundation or equivalent service management training.
• Experience with operational reporting, SLA/KPI tracking, or process improvement.
• Exposure to financial services, regulated data handling, or audit evidence practices.
• Familiarity with Datadog, xMatters, JAMS, GoAnywhere, or Power BI.

Skill Set

• Optimizes workflows across incident, problem, service request, and operational reporting practices.
• Mentors junior analysts and raises the quality of documentation, follow-through, and stakeholder communication.
• Uses data to influence decisions, prioritize improvements, and reduce recurring operational friction.
• Manages escalations with balanced urgency, context, and accountability.
• Improves operational maturity by standardizing controls, templates, metrics, and review cadences.

Apply: Interested candidates can apply with their detailed word formatted resume along with their contact information\availability to raj (dot) sekhar (at) kellton (dot) com Phone 703-5 9 2 .9.5.1.7

Thanks for all your time!