Sr System Engineer(Deployement& Cust Support)

System Engineer(Deployment & Customer Support)
Work Model:** Remote
**Focus:** Deployment Engineering | Infrastructure | Customer Support
Role Overview
We are looking for a customer-facing **Systems Engineer** to handle the deployment, configuration, troubleshooting, and ongoing support of an enterprise **Virtual Assistant and Gateway platform** across cloud, on-premises, and hybrid environments.
Key Responsibilities

• Lead end-to-end **software platform and Gateway deployments**, from planning through go-live and handover.
• Configure and troubleshoot **DNS, proxies, firewalls, VPNs, and enterprise connectivity**.
• Manage upgrades, patches, maintenance, and production deployments.
• Troubleshoot **Windows/Linux servers, networks, applications, performance, and integrations**.
• Perform **root-cause analysis (RCA)** and implement preventive solutions.
• Manage technical escalations, incidents, SLAs, and on-call support.
• Work directly with customer IT and business teams during deployment and support.
• Maintain technical documentation, runbooks, architecture diagrams, and deployment records.

 Required Skills

• **5–7 years** of experience in Systems Engineering, Infrastructure Engineering, or customer-facing deployment.
• Strong experience with **Windows Server and Linux**.
• Networking: **TCP/IP, DNS, Proxies, Firewalls, VPNs**.
• Cloud: **AWS, Azure, or Google Cloud Platform**.
• **Docker/Kubernetes** and virtualization technologies such as VMware/Hyper-V.
• Scripting: **PowerShell, Bash, or Python**.
• **REST APIs, LDAP/Active Directory, databases, and enterprise authentication**.
• Monitoring tools such as **Elastic, Prometheus, Grafana, Datadog, New Relic, or Dynatrace**.
• ITSM tools such as **ServiceNow or Jira Service Management**.
• Strong troubleshooting, communication, and customer-facing skills.

Nice to Have

• Experience with **UiPath, Blue Prism, Automation Anywhere**, or similar automation platforms.
• ITIL or cloud certifications.
• Database administration experience.
• Customer Success Engineering or **Technical Account Management** experience.
• Experience supporting **24/7 environments and on-call operations**.