Telecom Engineer (Entry level) #26-28424

Duration: 18 Months Contract

Job Overview:
Telecommunications Engineer is responsible for planning, deploying, configuring, maintaining and monitoring corporate telephony system, largely based on Microsoft Teams ecosystem. They provide technology and process expertise in the application of new and existing technologies to deliver great customer experience, including meetings, VoIP and related telecom functions. The work in onsite, in a steel making environment, requiring solid technical skills, analytical thinking as well as interpersonal and communication skills.

Key Responsibilities:

• Support administration and 24x7 delivery of telecom services in an enterprise scale environment.
• Work from home is NOT an option.
• Candidate will be supporting two Steel Making facilities on the south side of Lake Michigan.
• Driving, Walking and carrying boxes, phones, and phone equipment is required.
• Requirements: Technologies that the candidate will support
• Manage break/fix work and customer requests related to telephone services, including equipment deployment and servicing
• Face to Face – Customer communications
• VoIP phones / Analog Phones
• Microsoft Teams calling and meetings
• Knowledge of PC mics and speakers
• Basic Excel knowledge: Daily Tracking Spreadsheets
• Items that aren’t necessary to start but will be taught during the first 6 months.
• Experience with deploying, administering, and troubleshooting VoIP telephony infrastructure, analog or digital circuits and related hardware, and telecom related products such as audio/videoconferencing and voicemail.
• Teams and Audio Codes will be necessary
• Some basic Networking is a plus, terminating cat 5 cat 6.
• Cellular Coverage (Wilson Cellular Boosters)
• Assist with Microsoft Endpoint and Office 365 management, as capacity allows.
• Evaluate security posture and identify process improvements.
• Troubleshoot infrastructure wiring (ethernet, copper and fiber) and telecom equipment (gateways, routers, circuits)
• Provide localized support of wired and wireless data network (smart hands)
• Manage telecom related projects

Minimum Requirements:

• Information Systems, Computer Engineering or equivalent IT support experience.
• Understanding of Microsoft Office 365 and Teams administration.
• Familiar with servicing and deploying enterprise telephony networks and infrastructure (network/telephony equipment and cabling).
• Demonstrates strong analytical, problem solving, IT troubleshooting skills and desire to learn new concepts.
• Experience with IT end user support demonstrating excellent customer service.
• Highly self-motivated, flexible, organized and timely completion of assignments.
• Passion for working in a team-oriented, collaborative environment where change is constant.

Desired Requirements:

• Experience working with various desktop, mobile and server operating systems platforms.
• Experience administering MS Teams or Cisco based telephony and A/V conferencing
• Working knowledge of wired and wireless networking and troubleshooting methods.
• Experience supporting PCs, mobile devices.
• Experience leading cross functional projects (preparing project plans to communicate and track execution).
• Experience with legacy and SIP telephony products is a plus.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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