Senior ServiceNow Engineer

Senior ServiceNow Engineer – Banking Client

Experience: 8+ Years  |  Industry: Banking / Financial Services  |  Employment Type: Full-Time / Contract  |  Location: Remote

Position Overview

We are seeking an experienced Senior ServiceNow Engineer for a large banking client. The ideal candidate will have strong hands-on ServiceNow engineering and development experience, with expertise in building and supporting secure, scalable ServiceNow solutions within complex enterprise environments.

Key Responsibilities

·        Design, develop, configure, and support enterprise solutions on the ServiceNow platform.

·        Develop and enhance ITSM capabilities including Incident, Problem, Change, Request, Knowledge, and Service Catalog.

·        Support ITOM, CMDB, Discovery, Service Mapping, and CSDM capabilities.

·        Build workflows and automation using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, and Glide APIs.

·        Develop enterprise integrations using REST/SOAP APIs, IntegrationHub, MID Server, and web services.

·        Maintain CMDB accuracy, service relationships, reconciliation, and data quality.

·        Configure Service Catalog items, approvals, notifications, workflows, and automation.

·        Troubleshoot complex platform, integration, workflow, and production issues.

·        Support platform upgrades, releases, testing, deployments, and performance optimization.

·        Implement and maintain ACLs, roles, authentication, security controls, and platform governance.

·        Ensure ServiceNow solutions align with enterprise security, audit, risk, compliance, and change-management requirements.

·        Collaborate with infrastructure, cloud, cybersecurity, application, architecture, and business teams.

·        Conduct code reviews and mentor junior ServiceNow engineers.

Required Qualifications

·        8+ years of overall IT experience with strong hands-on ServiceNow development/engineering experience.

·        Strong expertise in ServiceNow ITSM and core platform capabilities.

·        Hands-on experience with JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, Flow Designer, UI Policies, and Service Catalog.

·        Experience with ITOM, CMDB, Discovery, MID Server, Service Mapping, and CSDM.

·        Strong experience with REST/SOAP APIs and enterprise integrations.

·        Experience with ServiceNow security including ACLs, roles, groups, and authentication.

·        Experience supporting enterprise ServiceNow upgrades, deployments, testing, troubleshooting, and production environments.

·        Strong understanding of enterprise change-management and SDLC processes.

·        Strong communication, troubleshooting, and stakeholder-management skills.

Preferred Qualifications

·        Previous experience within banking or financial services is strongly preferred.

·        Understanding of security, regulatory, audit, and compliance requirements within financial institutions.

·        Experience with ITAM, HAM/SAM, SecOps, GRC/IRM, CSM, HRSD, or SPM is a plus.

·        Experience integrating ServiceNow with Azure, AWS, Active Directory/Entra ID, monitoring, DevOps, and cybersecurity platforms.

·        ServiceNow certifications such as CSA, CAD, CIS-ITSM, CIS-Discovery, or CIS-Service Mapping are preferred.

·        Experience working in Agile/Scrum enterprise delivery environments.