Process Improvement Executive

Employee Process Improvement Executive
(12 months FTC - Mat Cover)

Are you available at short notice and seeking an exciting new opportunity as Gatwick Airport's Employee Process Improvement Analyst?
We are looking for someone who can help us redefine what's possible for HR.

Whether we're recruiting new people or serving the ones we have, the HR team is responsible for delivering a quality employee experience that enables all of our people to be their best.  

What is the role?

The Process Improvement Executive will collaborate with employees to analyse the effectiveness and efficiency of service delivery processes.

As the Process Improvement Executive you will identify and implement process improvements required to improve employee experience.

 What will you do?

• Champion the employee experience and work with our employees and stakeholders to continuously improve processes and procedures.
• Identify, plan and implement projects that improve quality, costs, productivity and cycle time. Delivering process improvement and employee satisfaction.
• Provide HR leadership with project status updates, feedback, and reporting on key responsibilities and objectives.
• Developing measurement methods, capturing data to show the effectiveness and efficiency of process improvement activities.
• Co-ordinate change efforts with all necessary stakeholders (within HR, IT, Access), considering employee and line manager communication.
• Ensure process maps / documentation / manuals are kept up to date and reflective of changes.

Do you have what we're looking for?

• Experience of refining complex processes with the audience/employee in mind.
• Experience of producing high quality process maps, procedure documents and training materials.
• Exposure to Lean Methodology, facilitating workshops to map AS-IS and TO-BE processes and with sound analytical skills to gain insights from data.
• Ability to manage multiple initiatives and actions simultaneously.
• Facilitative and able to work with multiple stakeholders (including 3rd parties) to formulate solutions that meet business needs.
• Completer / finisher - lead the rollout of any changes ensuring they are communicated in the right way for line managers and training is arranged.
• Adopted a systematic approach in order to identify, analyse, and bring about improvement in the existing business processes for the purpose of optimising all aspects of the employee lifecycle.
• Ability to cross-examine and analyse data to deliver continuous improvement.
• Understands and appreciates what a great employee experience would look like and strives do the best for our employees / line managers.
• Strong communication skills (written and oral) and the ability to communicate clearly to a diverse group of employees and line managers across a broad range of subjects.
• Ability to coach and train line managers in HR processes and procedures

What's it like to work here?
Our employees tell us that working here is something special. Everyone is looking to deliver what matters to our passengers. There is so much that makes air travel possible. No day is like another. Our employees enjoy a range of personal, health and financial benefits, including annual leave and high street discounts. We offer a performance-based bonus scheme and our people can request professional training to support them to Grow with Gatwick

We want our people to reflect our local community and the passengers we serve. We know we are all at our best when we feel comfortable and included. We want our people to feel like they can be who they want to be at work, and we work hard to provide them with the respect and flexibility to do so.

We aim to be an equitable, diverse, and inclusive employer. We encourage and support our people to be their best. We seek different perspectives that redefine what's possible. Together we are a team.

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