IT Support Technician

IT Support Technician
Marsh Mills, Plymouth | £30,000 | Monday-Friday, 8:30am-4:30pm
Are you an experienced IT professional looking for a varied role where you can combine hands-on technical work with customer support?
We're recruiting for an innovative technology company specialising in Body Worn Camera and cloud-based solutions. Working within a small, friendly and dog-friendly team, you'll support customers with installations, troubleshooting, device setup and ongoing technical support across a range of hardware, software and cloud-based systems.
The Role

• Providing 1st-3rd line technical support via phone, email, remote access and Teams
• Setting up, configuring and troubleshooting IT equipment and software
• Supporting Microsoft Azure and cloud-based solutions
• Assisting customers with installations, updates and technical queries
• Delivering customer training and support
• Testing, maintaining and preparing devices for deployment
• Supporting networking, connectivity and system integration projects
  

What We're Looking For
✔ Previous IT support or IT technician experience
✔ Strong troubleshooting and problem-solving skills
✔ Excellent customer service and communication skills
✔ Experience with hardware, software and device configuration
✔ Ability to work independently and as part of a team
✔ Full driving licence preferred
What's On Offer?
✅ £30,000 salary
✅ Monday-Friday, 8:30am-4:30pm
✅ Free on-site parking
✅ Friendly, close-knit team
✅ Relaxed working environment
✅ Exposure to a wide range of technologies and projects
ASAP start
If you're looking for a role where no two days are the same and you can genuinely make an impact, I'd love to hear from you.
Please APPLY today or contact Chelsea Goodman in the Pertemps Devon & Cornwall branch for more information.