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Senior CSOC Support Engineer

GovCIOColorado Springs, CO🇺🇸United States

Why this role stands out

This role offers significant leadership opportunities in a critical cybersecurity operations center, allowing you to shape field support services and develop advanced technical and management skills. If you have extensive IT support experience and thrive in a dynamic, on-site environment, this is an excellent opportunity to advance your career with a competitive salary ranging from $94,150 to $145,000 annually. Apply today to make a substantial impact!

Quick overview

Salary$94.2k - $145k/yr
SeniorityMid Senior
Work modeOn Site
LocationColorado Springs, CO, United States

Job description

GovCIO is currently hiring for a Senior CSOC Support Engineer in Colorado Springs, CO.
Responsibilities
  • Provides technical and management leadership for major IT field support services for CSOC classified systems, establishing goals and plans that meet project objectives
  • Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
  • Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
  • Ensure support engineers complete mandatory and job-related training
  • Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

Qualifications
  • High School with 9+ years of IT customer support engineering experience (or commensurate experience)
  • 6 years experience in IT support
  • Holds appropriate personnel clearance levels to gain access to classified systems
  • Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
  • Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
  • Possesses the ability to provide comprehensive IT support for TSA staff at International locations
  • Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
  • Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
  • Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks
  • Clearance Required: Ability to maintain a Public Trust clearance

Posted Salary Range
USD $94,150.00 - USD $145,000.00 /Yr.

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