Genesys Cloud consultant Remote Location

Serves as a business analyst supporting transformation engagements shaped or orchestrated with support of Enterprise Strategy. Researches industry best practices and key change drivers impacting enterprises within that industry. Assists with the gathering and synthesis of key operational and performance data pertaining the clients enterprise. Performs business, process, technology, product, pricing, policy, andor governance research and analysis, including value assessment and orchestration. Documents as-is processes and operating models. Helps with recommendation formulation and visualization in support of strategic engagements that guide business transformation