Technical Program Manager(B2B/Salesforce)(W2-only)

Required Skills and Experience

• 8 12 years in program management, business process analysis, or business/technology consulting, including enterprise system implementations.
• Strong process management skills: current-state analysis, to-be design, gap analysis, and documentation.
• Change management and business communications experience, ideally with sales organizations.
• Solid understanding of the TFB business.
• Experience mapping business processes to system capabilities and IT development work.
• Experience coordinating cross-functional technology programs, including release planning and dependency tracking.
• Working understanding of Salesforce features, B2B processes, and B2B portals.
• Ability to learn custom-built systems quickly and explain their impact on business processes.
• Strong stakeholder management, facilitation, and written and verbal communication skills.

Preferred

• Salesforce (including CPQ) or portal implementation experience in telecom or a large B2B enterprise.
• Agile delivery experience, with tools such as Jira and Confluence.
• Certifications such as PMP, Salesforce Administrator or Business Analyst, Prosci or ACMP, CBAP, or Lean Six Sigma.