Haystack
← Back to Jobs
Full time
Other

APAC L2 Service Desk Specialist

Hollybank Trustees LtdSydney, New South Wales🇦🇺AustraliaPosted 14 Jul 2026

Quick Overview

Work Type
Hybrid
Schedule
Full Time
Level
Mid Senior

Job Description

Conferma is expanding its APAC service operations and seeks a Level 2 Service Desk Analyst to own escalations, collaborate with cross functional teams, and uphold exceptional customer experience across the region.

The role sits between L1 support and L3/Product Operations, driving incident resolution, process improvements, and training for internal and partner teams. Hybrid work in Sydney with competitive salary and a 10% bonus.

Similar jobs