Service Delivery Manager

Rate: £500.00 - £550.00 per day (Inside IR35)
Location: Based in Portsmouth, Stevenage, or Newport
Duration: Until December 2027
Clearance Required: Active SC Clearance
Nationality Requirement: Sole UK National

The Opportunity

We're looking for an experienced Service Delivery Manager to support a major Digital Workplace transformation programme focused on Microsoft 365, Google Workspace, and enterprise collaboration services.

This role combines service delivery, project management, stakeholder engagement, and technical coordination, ensuring successful delivery across multiple workstreams and international teams.

Key Responsibilities

• Lead service delivery and project coordination activities across Digital Workplace programmes.
• Support project planning, governance, reporting, and delivery management.
• Develop and maintain project schedules, action plans, and risk registers.
• Coordinate stakeholders across business, technical, and operational teams.
• Prepare and deliver governance packs, steering committee updates, and status reporting.
• Support transformation and migration activities across Microsoft 365 and Google Workspace environments.
• Track risks, issues, decisions, and dependencies through to resolution.
• Facilitate workshops, governance forums, and project meetings.
• Support teams in troubleshooting delivery and operational challenges.

Essential Skills & Experience

• Proven experience as a Service Delivery Manager within large-scale IT programmes.
• Strong experience delivering Microsoft 365 projects and services.
• Strong experience with Microsoft Exchange.
• Experience across infrastructure technologies, including:
  • Identity & Access Management
  • Email Security Platforms
  • Fortinet / FortiGate
• Experience managing digital workplace or end-user computing transformation programmes.
• Knowledge of Azure and Microsoft 365 administration.
• PowerShell scripting knowledge.
• Strong governance, reporting, planning, and stakeholder management skills.
• Experience working with technical delivery teams and infrastructure specialists.
• Excellent communication and coordination skills.

Desirable Skills

• Experience with Google Workspace environments.
• Experience working within large-scale, international transformation programmes.
• Familiarity with highly regulated or secure environments.
• Project Management certifications such as PRINCE2, PMP, or equivalent.

What We're Looking For

You'll be a proactive and organised Service Delivery Manager with strong Digital Workplace experience and the ability to coordinate multiple stakeholders across complex transformation programmes. You'll be comfortable operating at both technical and governance levels, ensuring successful delivery while driving collaboration across teams.

If you have strong Microsoft 365, Exchange, Azure, and Service Delivery experience, we'd love to hear from you.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.