Senior Business Systems Analyst / Testing Lead - Hybrid

Genesis10 is currently seeking a Senior Business Systems Analyst / Testing Lead for a contract position with a Regional Financial Institution located in Columbus, OH, Akron, OH, or Flint, MI. This is a 2+ month contract opportunity that can extend and likely convert.
Compensation: $55.00 - $58.00 per hour, W2, based on qualifications
Position Overview:
The Senior Business Systems Analyst (BSA) / Testing Lead will serve as a key delivery resource supporting Agentic AI and Contact Center Transformation initiatives. This role combines business analysis, requirements management, testing leadership, and production readiness activities across AI-driven customer servicing solutions. This individual will partner closely with Product, Technology, Architecture, Operations, and Vendor teams to ensure business requirements are translated into scalable solutions while maintaining high quality through comprehensive testing strategies.
Key Responsibilities:

• Elicit, document, and manage business, functional, technical, and operational requirements
• Create process flows, journey maps, use cases, and user stories
• Maintain requirements traceability from intake through production deployment
• Develop acceptance criteria and support backlog prioritization
• Coordinate requirements across Contact Center, Fraud, Digital, and Enterprise Technology teams
• Review and make recommendations from Genesys reports, extracting or pivoting data, comparing data sources, and recommending access methods rather than dedicated Data Analyst-level work.
• Design and execute test strategies for Agentic AI and Contact Center solutions
• Develop functional, integration, regression, UAT, and production validation test plans
• Create and manage test cases covering both happy path and exception scenarios
• Validate AI behavior, workflow execution, API integrations, and customer outcomes
• Document defects and coordinate remediation activities
• Support automation opportunities for AI and API testing
• Support integration initiatives
• Participate in architecture reviews and solution design sessions
• Assist with production readiness, operational runbooks, and deployment validation
• Track dependencies, risks, decisions, and action items
• Support governance reviews including Cyber, AI Governance, Architecture, and TPRM

Primary Requirements:

• 5+ years as Business Systems Analyst, QA Lead, or Product Analyst
• Genesys Cloud Experience
• Manual/semi-manual voice-system testing is the primary testing focus, representing approximately 30-40% of the role depending on project phase.
• Experience with Contact Center technologies
• Experience testing APIs and web services
• Experience writing SQL queries and analyzing data
• Familiarity with AI/ML, conversational AI, virtual agents, or LLM-based platforms
• Sierra/Hammer experience.
• Experience with Agile delivery methodologies
• Preferred knowledge of Genesys Cloud, ServiceNow, and ability to test voice systems

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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