Process Improvement Consultant-Financial Services Facility Construction Program

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

About the Role

Turner & Townsend is seeking an experienced Process Improvement Consultant to support operational excellence and business transformation initiatives for a financial services client’s facility construction programs and projects. The successful candidate will work with stakeholders to identify improvement opportunities, optimize processes, enhance performance, and drive sustainable business outcomes.

The ideal candidate will possess strong analytical, problem-solving, and stakeholder management skills, with experience evaluating processes, implementing improvements, and supporting organizational change. Experience in construction project management within financial services is strongly recommended. This role requires collaboration across multidisciplinary teams to deliver efficient, scalable, and data-driven solutions that align with client and business objectives.

What you'll do

Analyze current business processes and identify opportunities for operational improvement and efficiency.

Facilitate process mapping, workflow analysis and improvement workshops.

Develop and implement process improvement initiatives aligned with business objectives.

Partner with stakeholders to gather requirements, evaluate solutions, and drive adoption of new processes.

Monitor performance metrics and KPIs to measure improvement effectiveness and benefits realization.

Support business transformation, continuous improvement, and organizational change initiatives.

Prepare process documentation, recommendations, reports, and executive presentations.

Identify risks, inefficiencies, and optimization opportunities across business operations.

Collaborate with cross-functional teams to standardize processes and promote best practices.

Contribute to knowledge sharing, lessons learned, and continuous improvement programs.

 

What You’ll Need

• Bachelor's degree in Business, Operations Management, Project Management, or a related field.
• 5+ years of experience in process improvement, business analysis, operational excellence, or consulting.
• Experience with construction project management programs. Experience with financial services client facility construction desired.
• Experience with process mapping, workflow optimization, and continuous improvement methodologies.
• Thorough knowledge of the project management lifecycle for commercial real estate.
• Knowledge of Lean, Six Sigma, Kaizen, or other process improvement frameworks preferred.
• Strong analytical, problem-solving, and data interpretation skills.
• Excellent communication, facilitation, and stakeholder management abilities.
• Experience supporting business transformation and change initiatives.
• Proficiency with Microsoft Office Suite and Visio are required.
• Ability to manage multiple priorities in a fast-paced, client-facing environment.
• Lean Six Sigma Green Belt, Black Belt, PMP, or equivalent certification preferred.

*SOX control responsibilities may be part of this role, which are to be adhered to where applicable. 

*On-site presence and requirements may change depending on our client's needs* 

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. 

We want our people to succeed both in work and life. To support this, we promote a healthy, productive, and flexible working environment that respects work-life balance.  

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. 

Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/ 

All your information will be kept confidential according to EEO guidelines. 

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.