Program Management - Lending Partnerships

About The Team

Paytm's Lending business thrives on strong, deep-rooted partnerships with leading banks and NBFCs. The Partnerships vertical owns the full lifecycle of these relationships—actively identifying and developing new bank and NBFC partners across lending products, aligning commercials, driving end-to-end onboarding and integration, and managing ongoing governance, financial reconciliation, and process adherence. The team's mandate is to build a strong, diversified lender network that ensures a sustainable and sufficient supply of capital, enabling consistent and profitable business growth.

Role Summary

We're looking for a Program Manager to serve as the single point of contact for lending partners — banks and NBFCs — managing the relationship end-to-end from onboarding and integration through to go-live and ongoing governance. This role sits at the intersection of business, technology, risk, compliance, and legal, requiring someone who can drive alignment across diverse stakeholders while keeping complex, multi-workstream projects on track.

Key Responsibilities

Partner Relationship Management

• Act as the single point of contact (SPOC) for assigned lending partner relationships
• Understand partner requirements and represent them internally across business, risk, compliance, legal, and product/tech teams
• Ensure ongoing alignment between Paytm and partner priorities, expectations, and processes

Integration & Onboarding

• Project-manage the end-to-end integration process in collaboration with product and technology teams
• Own timelines, track milestones, and proactively resolve blockers to keep integrations on schedule
• Handhold partners through onboarding to a successful go-live

Governance & Operations

• Manage ongoing partner governance to ensure the smooth functioning of the partnership
• Oversee business operations, financial reconciliation, and process adherence for assigned partners
• Drive consistent reporting and reviews to track partnership health and performance

Requirements

• 4–10 years of progressive experience in lending and/or managing external relationships (partnerships, alliances, or account management)
• Strong stakeholder management skills, with proven ability to align cross-functional teams (business, risk, compliance, legal, product/tech)
• Project management skills, with experience driving complex, multi-stakeholder initiatives to closure within timelines
• Experience working with technology integrations is a plus
• Strong communication and relationship-building skills, with comfort operating as a SPOC for senior external stakeholders (banks/NBFCs)
• Ability to work in a fast-paced, high-ownership environment