Human Resources Generalist

Job Description
Job Description
Human Resources Generalist
Location:
Northeast Philadelphia, Pennsylvania
Reports to:
Executive Director
Employment Type:
Full-Time
Compensation:
Competitive salary, commensurate with experience
Benefits:
Comprehensive benefits package available
Make an Impact Where It Matters Most
We are seeking a proactive, people-centered
Human Resources Generalist to join our mission-driven Out-of-School Time (OST) organization in Northeast Philadelphia.

In this role, you will help build and support the workforce behind programs that provide safe, enriching, and supportive experiences for children and families. This is more than a traditional HR role. It is an opportunity to shape employee experience, strengthen organizational culture, and partner with leadership to ensure staff are recruited, supported, developed, and retained effectively. If you are an HR professional who enjoys balancing strategy with hands-on execution and wants your work to have a meaningful community impact, we would love to hear from you.

Why Join Us
Make a direct impact on programs serving children and families in the community
Partner closely with leadership and contribute to key people initiatives
Help shape a positive, mission-driven workplace culture
Play an important role in recruitment, employee engagement, compliance, and staff development
Join a collaborative team dedicated to growth, service, and continuous improvement

Position Summary
The Human Resources Generalist will oversee a broad range of HR functions, including recruitment, onboarding, employee relations, compliance, performance management, payroll and benefits administration, training coordination, workforce support along with exposure to Pennsylvania DHS requirements, childcare compliance and staffing regulations. This role will work closely with organizational leadership and program staff to ensure HR practices align with operational needs, regulatory requirements, and the organization’s mission.

Key Responsibilities
Talent Acquisition and Staffing
Lead full-cycle recruitment efforts for program and administrative staff
Create and post job advertisements across job boards, social media platforms, and other recruitment channels
Screen applicants, coordinate interviews, conduct reference checks, and support candidate selection
Manage pre-employment steps, including background checks and new hire documentation
Build and maintain a pipeline of qualified candidates for current and future staffing needs
Onboarding, Training, and Development
Coordinate onboarding for new hires to ensure a positive and organized start
Facilitate orientation sessions covering organizational culture, policies, procedures, and safety expectations
Support the development and tracking of required trainings, certifications, and professional development opportunities
Partner with leadership to identify staff development needs and learning opportunities
Employee Relations and Culture
Serve as a trusted point of contact for employee questions, concerns, and workplace issues
Support a positive and inclusive work environment through communication, conflict resolution, and employee engagement efforts
Assist with staff retention initiatives and help identify trends that may impact morale or turnover
Reinforce organizational policies, practices, and expectations consistently and professionally
Performance Management
Support performance review processes, including goal setting, feedback, and documentation
Partner with site and program leaders to address performance concerns and implement improvement plans when needed
Help ensure employees understand job expectations and have the support needed to succeed
HR Compliance and Records Management
Maintain accurate and confidential employee records in accordance with organizational policy and legal requirements
Ensure compliance with applicable local, state, and federal employment laws and regulations
Support compliance related to childcare licensing, safety protocols, staff clearances, and required certifications
Monitor HR documentation and tracking systems to ensure accuracy and readiness for audits or reviews
Maintain Pennsylvania DHS requirements, childcare compliance, staff clearances, and staffing compliance strongly preferred
Payroll, Benefits, and Attendance Support
Support payroll administration to ensure timely and accurate employee compensation
Assist with employee benefits administration and respond to staff questions related to available offerings
Monitor attendance, time-off requests, and related documentation
Help address attendance issues, staffing gaps, and workforce coverage needs
Workforce Planning and Operational Support
Collaborate with leadership to develop staffing strategies based on program growth and operational demands
Assist with scheduling coordination and seasonal or temporary staffing needs
Provide input on job descriptions, staffing models, and workforce planning for new or expanding programs
Reporting, Communication, and HR Operations
Prepare regular HR reports and updates for senior leadership
Track key HR metrics such as turnover, absenteeism, training completion, and hiring activity
Communicate organizational updates, policy changes, and HR-related information clearly and consistently
Help improve HR systems, processes, and workflows to support efficiency and service quality
Employee Wellness and Support
Promote employee wellness initiatives and a healthy work-life balance
Help connect staff with resources and support related to stress, burnout, and workplace well-being
Contribute to a workplace culture that values professionalism, care, accountability, and support
Qualifications
Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
Minimum of 2 years of experience in a human resources role
SHRM-CP, PHR, or eligibility to sit for certification strongly preferred
Experience with recruiting, onboarding, employee relations, and HR compliance
Strong organizational skills and exceptional attention to detail
Excellent interpersonal, communication, and problem-solving abilities
Demonstrated commitment to continuous improvement and process efficiency
Proficiency in Microsoft Office, including Outlook, Excel, and Word
Experience with HRIS systems; BambooHR experience strongly preferred
Experience in youth services, out-of-school time programming, nonprofit organizations, education, or childcare environments highly preferred
Knowledge of childcare licensing or Department of Human Services requirements is highly desirable
Ability to travel locally between program sites as needed; reliable transportation required
Ideal Candidate
The ideal candidate is a collaborative and resourceful HR professional who is equally comfortable managing day-to-day HR operations and helping improve systems and practices over time.

This person brings sound judgment, professionalism, and a genuine commitment to supporting staff who serve children and families. Equal Opportunity Statement
We are committed to creating an inclusive workplace and encourage candidates from diverse backgrounds and experiences to apply.