BAF351 - Project Lead (CRM) - Fixed

BAF351 - Project Lead (CRM) - Fixed-term until 30 June 2028

Help shape the future of customer experience at GMW

Goulburn-Murray Water (GMW) is Australia's largest rural water corporation responsible for storing, managing and delivering water across most of northern Victoria. GMW provides more than 39,000 services to about 25,000 customers in its operating region.

GMW is delivering a major CRM & Billing transformation that will modernise how we manage customer information, customer interactions and service delivery across Northern Victoria.

Based in Tatura we're seeking an experienced Project Lead (CRM) to provide CRM leadership and expertise throughout the project lifecycle. Working closely with business stakeholders, vendors and project teams, you'll help design and deliver customer-focused solutions that improve customer experience, data quality and operational outcomes.

What you'll do

• Lead CRM requirements, process design and solution assurance.
• Shape future customer journeys, service requests, complaints and customer interactions.
• Support testing, data migration and go-live activities.
• Ensure CRM outcomes align with customer, operational and compliance requirements.
• Work across CRM and Billing teams to deliver an integrated customer solution.
• Contribute to delivery in an agile and collaborative project environment.

What you'll bring

• Experience delivering CRM-related outcomes within major business or technology projects.
• Strong stakeholder engagement and problem-solving skills.
• Experience with customer data, process improvement and system implementation.
• Exposure to CRM platforms such as Infor, Dynamics 365, Salesforce, Oracle, SAP or similar solutions.
• Experience working within agile, hybrid agile or iterative delivery environments.

Why Join GMW?

• Be part of a once-in-a-generation customer transformation program.
• Influence how thousands of customers engage with GMW in the future.
• Purpose-driven organisation supporting regional communities.

For more information, view the position description below.

Applications close on Friday 14 August 2026.

GMW is an equal opportunity employer supporting diversity and inclusion in the workplace. GMW encourages people with diverse backgrounds, experience and perspectives to apply.

We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss reasonable adjustments to support you to take part in an interview, please contact: