Services Manager

Lead a high-profile retail asset and service delivery team Drive contractor performance, safety and customer outcomes Develop your property management career with a global leader

Take ownership of service delivery across a busy retail environment where safety, customer experience and operational excellence are critical. Working closely with contractors, stakeholders and on-site teams, you will help ensure the centre operates efficiently while delivering outstanding outcomes for customers, retailers and visitors.

Key responsibilities

• Assist in the leadership and management of contractor engagements across the asset.
• Develop and maintain collaborative relationships with contractors, retailers and key stakeholders.
• Build strong internal partnerships to support operational objectives.
• Participate in budgeting, forecasting and financial planning activities.
• Complete compliance, governance and reporting requirements accurately and on time.
• Coordinate emergency management follow-up investigations and corrective actions.
• Promote and demonstrate safe work practices across the site.
• Ensure customer outcomes remain a priority across all service delivery activities.
• Review work processes and identify opportunities for continuous improvement.
• Lead the training, development and ongoing coaching of direct reports.
• Monitor team performance and foster a culture of accountability and service excellence.

About you

• Experience in services, facilities or operations management within retail, property or a similar environment.
• Demonstrated contractor and stakeholder management capability.
• Strong understanding of compliance, risk and workplace health and safety practices.
• Experience leading teams and developing employee capability.
• Financial awareness with exposure to budgeting and forecasting activities.
• Excellent communication and relationship-building skills.

What's in it for you?

• Career development within the world's leading commercial real estate services firm
• Supportive team culture with ongoing learning opportunities
• A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
• Join our networking groups, committees and programs including Women in Property, NextGen, Pacific DEI Employee Groups, Fee-Earning First Nations Employee Group, and more!

Can we inspire you to join us?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

We welcome and encourage First Nations People to apply.

This is the place where talented people who want to do impactful work can realise potential in every dimension.

If you are successful in progressing, you will be asked to complete a short video interview as part of the recruitment process. The successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

We look forward to hearing from you!