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Service Desk Technician, Joint Operations Center Watch with Security Clearance

MANTECHDoral, FL🇺🇸United States

Why this role stands out

This hybrid role offers a fantastic opportunity to advance your IT career by providing critical support within a Joint Operations Center, leveraging your skills in desktop support and system administration. You'll thrive here if you possess strong problem-solving abilities, a customer-centric mindset, and a desire to contribute to a high-impact environment.

Quick overview

SeniorityMid Senior
Employment typeEmployee
Work modeHybrid
LocationDoral, FL, United States
Active DirectoryITIL

Job description

MANTECH seeks a motivated, career and customer-oriented Service Desk Technician, Joint Operations Center Watch to join our team in Doral, FL. Responsibilities include but are not limited to:

  • Providing real-time Tier I/II IT service desk and desktop support to operational watchstanders and JOC personnel.
  • Logging, tracking, prioritizing, and resolving technical service tickets, system outages, and hardware/software incidents.
  • Installing, configuring, troubleshooting, and maintaining desktop hardware, peripherals, operating systems, and secure communications tools.
  • Managing user accounts, password resets, active directory permissions, and system access requests across command networks.
  • Collaborating with cross-functional technical teams, systems administrators, and watch officers to resolve escalated operational IT issues.
  • Maintaining accurate IT asset inventories, service desk baselines, configuration management logs, and shift handoff documentation.
  • Recommending and implementing continuous process improvements to enhance service desk efficiency and customer support workflows.

Minimum Qualifications

  • High School Diploma or GED with 5+ years of progressively responsible experience in IT service desk or desktop support operations.
  • OR an associate's degree and 3+ or more years of relevant experience
  • OR a bachelor's degree in Computer Science, Information Technology, or a related field with 1+ years of relevant experience
  • Proven experience providing technical desktop support, IT helpdesk troubleshooting, and hardware maintenance in an enterprise environment.
  • Strong background in Active Directory administration, Windows operating systems, peripheral device configuration, and ticketing systems (e.g., ServiceNow, Remedy).
  • IAT Level II Certification for example: CompTIA Security+
  • AZ-104 or MD-102 (obtained within 3 months of starting)

Preferred Qualifications

  • Relevant professional certifications such as CompTIA Security+, CompTIA A+, CompTIA Network+, or ITIL Foundation.
  • Prior experience supporting U.S. Military Command operations, Joint Operations Centers (JOC), or Combatant Command watch floor environments.
  • Familiarity with C4I system workstations, DoD STIG baseline compliance, and secure VDI desktop environments.
  • Demonstrated ability to collaborate effectively across multi-disciplinary teams in high-stress, fast-paced 24/7 operational settings.

Clearance Requirements

  • Must hold a current/active top secret security clearance.
  • Must be eligible to obtain a TS/SCI clearance.

Physical Requirements

  • Must be able to remain in a stationary position 50%.
  • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

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