911 PST Project Manager

Hello Associates,

Hope you are doing great!! We are a well-established, US based, IT Staffing & Consulting firm, providing services since 1994, for clients across USA.

If interested please attach your latest updated resume, and do let me know what is the best time to discuss

Position Name:  Senior Project Manager (911 Public Safety)

Location: 4042 Bald Cypress way Tallahassee, FL 32399

Duration- 12 Months

If interested please attach your latest updated resume, and do let me know what is the best time to discuss

Minimum qualifications and experience: 

·        Worked for a state health department; 

·        Possess a high school diploma;

·        At least 6 months’ experience with the Florida Department of Health; and

·        At least 1 year of reviewing and approving 911 Public Safety Telecommunicator (PST) Training

·        Programs.

RESPONSIBILITIES:

5.1. SERVICE TASKS: Contractor will perform the following tasks in the time and manner specified:

·        As directed by the Department, oversee Department contractor staff responsible for PST renewal

·        processing, ensuring that all assigned tasks are completed in accordance with Department

·        procedures, including but not limited to:

·        Receiving and organizing renewal applications; 

·        Managing correspondence; 

·        Conducting data entry; and 

·        Performing related administrative work. 

·        As directed by the Department, oversee administrative processes related to 911 Public Safety

·        Telecommunicator Training Program approvals and renewals, including but not limited to:

·        Conducting application review; 

·        Monitoring for compliance with statutory requirements; and 

·        Supporting Department staff in processing initial and renewal program applications. 

·        Complete the following project management services as directed by the Department:

·        At the direction of the Department, assigning daily and weekly workloads to PST renewal contractors.

·        Monitor progress to ensure completion within required timelines.

·        Coordinate and support the activities of BEMO employees as needed to ensure that

·        federal and state funding is used efficiently and effectively and established timeframes are adhered to.

·        Review contractor outputs for accuracy and completeness.

·        Ensure contractors track and report weekly work hours as required.

·        Providing ongoing process guidance and resolving bottlenecks.

·        Coordinating with Department staff on workflow adjustments and procedural

·        clarifications.

·        As directed by the Department, oversee and support the processing of 911 PST Training Program

·        initial approvals and renewals, including but not limited to: 

·        Coordinating application intake, 

·        Tracking review progression, 

·        Assisting Department staff with compliance verification, and 

·        Ensuring consistent application of statutory and procedural requirements.

·        As directed by the Department, serve as the primary liaison between the Department Contract

·        Manager, Licensing and Investigations Unit Manager, and contract personnel.

·        As directed by the Department, create a weekly summary report detailing contractor performance,

·        processing volume, challenges encountered, and any proposed improvements and submit the

·        report to the Department Contract Manager.

·        As directed by the Department, escalate operational risks, deficiencies, or data security concerns

·        immediately.

·        As directed by the Department, process improvement tasks as follows:

·        As directed by the Department, evaluate current renewal processing workflows and

·        identify opportunities to enhance efficiency, accuracy, or turnaround time.

·        As directed by the Department, recommend standardized procedures and quality

·        assurance methods.

·        As directed by the Department, assess and recommend improvements to administrative

·        processes associated with PST Training Program approvals and renewals to support

·        consistency, accuracy, and compliance.

·        Perform other related tasks as directed by the Department.