Project Manager

Project / Programme Manager

Location : London (Hybrid – 3 days per week on-site)

Type : Contract - inside IR35 (depending on requirement)

Contract length - Until end of Feb

About the Role

We're looking for an experienced Project or Programme Manag er to lead the delivery of multiple customer-focused transformation initiatives within a fast-paced enterprise environment

This role will focus on the successful delivery of Customer Experience ( CX) and Customer D ata programmes, managing multiple concurrent workstreams across business and technology teams. You'll work closely with internal stakeholders, technical teams, and third-party partners to deliver complex digital and data transformation projects that improve customer engagement and maximise the value of customer data

This is an excellent opportunity for someone with experience delivering MarTech, Customer Data Platform (CDP), and customer data migration program

mes.

Key Responsibilities

• Lead the end-to-end delivery of multiple projects and workstreams simultaneously
• Manage cross-functional teams across technology, data, marketing, product, and business functions
• Deliver Customer Experience and Customer Data transformation initiatives on time and within budget
• Oversee project governance, RAID management, reporting, financial tracking, and stakeholder communications
• Coordinate dependencies across several parallel projects and programmes
• Work closely with technical teams to deliver customer data integrations and migrations
• Manage third-party suppliers and implementation partners, ensuring successful delivery against agreed milestones
• Facilitate workshops, planning sessions, steering committees, and executive updates
• Ensure risks, issues and dependencies are identified early and managed effectively
• Drive delivery through Agile and/or Waterfall methodologies where appropriate
• Essential Experience
• Proven experience as a Project Manager or Programme Manager delivering complex technology programmes.
• Strong experience managing multiple concurrent projects or workstr eams.
• Experience delivering Customer Experience (CX) or Mar Tech programmes.
• Hands-on experience delivering projects involving Adobe Experience C loud and/or Bl aze.
• Experience working with Customer Data Platforms and customer data ecosystems.
• Experience with Hight ouch and/or Databr icks.
• Proven experience delivering customer data migra tion projects.
• Strong stakeholder management across both technical and non-technical audiences.
• Experience managing project governance, planning, budgets and reporting.
• Comfortable working in Agile environments.

Desirable Experience

Experience managing third-party vendors, implementation partners or system integrators.

Experience within hospitality, retail, travel, eCommerce or customer-centric organisations.

Knowledge of customer personalisation, CRM, marketing automation or loyalty platforms.

Relevant Project Management qualification (PRINCE2, PMP, MSP or Agile certifications).

What We're Looking

ForYou'll be an organised and proactive delivery professional who thrives in complex environments. You can confidently manage multiple priorities, build strong relationships across business and technology teams, and keep programmes moving forward while maintaining a clear focus on customer outco

mes.Strong communication skills, commercial awareness, and the ability to influence stakeholders at all levels are essential.