Group Account Supervisor (Media) - Healthcare and Pharmaceutical Advertising

When you love what you do, it won’t feel like work. Who says your calling and career have to be mutually exclusive? People who join us at Precision AQ are drawn to our agency because of their passion for and commitment to truly cutting-edge and incredible work – they stay for our ethos of wecentricity, the community and collaboration we foster here. Launching clients’ treatments. Changing patients’ lives. Advancing creativity and strategy, improving results and outcomes. We do our best and most innovative work when it’s fueled by purpose and comprised of the unique and varied perspectives and abilities of team members across the globe. At Precision AQ, talent is displayed in the work, not flaunted in plumes of conceit. Here, cooperation and wecentricity are what we champion. Are you a self-effacing rock star? A sensible diva? A down-to-earth maestro? Have we got a stage for you. Our people are wildly talented, clever, and inspiring.

We are hiring a Group Account Supervisor responsible for managing and growing a book of business and for management of associated account team(s). You will set team direction ensuring the team has necessary resources and facilitate individual team member’s growth.

Qualified candidates will have meaningful experience managing a large Media AOR relationship within pharma/healthcare. This role is the ideal fit for someone who is media-fluent but fundamentally a strong account leader:

• Comfortable owning the day-to-day client relationship
• Overseeing a significant media budget
• Understanding pacing and performance
• Navigating optimizations and delivery issues
• Coordinating effectively across media strategy, search, programmatic, social, analytics, creative and other agency partners

Essential functions of the job include but are not limited to:

Strategic Consultation

• Provide solid insights to strategic development process
• Has or develop a deep familiarity with the client’s market, including disease state, treating clinicians and influencers and their corresponding professional societies, competitive companies and technologies, and current and future state of treatment

Client Relationship

• Develop and maintain senior-level relationships at multiple agency-of-record accounts (director level and above)
• Touch base with senior-level clients regularly to ferret out any opportunities or issues early
• Communicate comfortably and productively (e.g. phone call) with any level of client at any time regardless of daily interactions
• Develop and maintain senior-level relationships at agency-of-record account(s)
• Expand contacts within client/prospect organizations that will strengthen agency relationship(s)
• Create atmosphere where issues regarding pricing, performance, and team can be constructively discussed

Agency Advocate

Remove ambiguity and guides conversations to secure needed agency clarity

• Support the agency’s point of view at the highest levels of the client organization

Financial Management

• Oversee the development and maintenance of financial documents (scopes, forecasts, reconciliations, reports, etc)
• Provide ongoing guidance to staff for pricing, revisions, and forecasting
• Report early and often on any changes to the financial picture
• Ensure that issues regarding clients/jobs are identified as early as possible and provide a rationale and guidance on next steps
• Problem-solve across the agency to address inefficiencies and communications gaps that impact profitability
• Identify and develop opportunities for organic growth and productivity

Tactical Management

• Review jobs supporting new strategies
• Work in lockstep with project managers and effectively troubleshoot issues that arise

Team Management

• Demonstrate mastery of more junior account responsibilities and can provide training and oversight on all as needed
• Supervise account team members, communicating clear goals and providing timely feedback
• Evaluate performance and skill level of account personnel
• Identify unmet training needs and training opportunities
• Monitor and balance scheduling and overall workload for the team

Qualifications:

Minimum Required:

• Bachelor’s Degree
• 7 years of agency experience
• May require travel domestically and/or internationally including overnight stays

Preferred:

• Local to Boston, MA
• Pharma/healthcare agency launch experience

Competencies:

• Leadership
• Communication
• Analytical and Strategic Thinking
• Flexibility
• Initiative

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