Application Support Engineer

Job#: 3046233
Job Description:
Application Support Engineer
Location: Charlotte, North Carolina (Onsite)
Role Overview
This role offers an opportunity to enhance domain, technical, and process expertise by supporting a critical Treasury portfolio. The position involves advancing monitoring knowledge with tools like Dynatrace and Splunk, and supporting applications on platforms such as Hadoop, Cloud, and Grids. The candidate will be expected to use AI in daily tasks and will develop process knowledge in Incident Management, Problem Management, and Application Resiliency.
Key Responsibilities

• Respond to and resolve business queries for the ERFT space.
• Communicate the overall status and health of the application to business lines and management.
• Identify areas for improvement in monitoring, application stability, and root cause analysis speed.
• Collaborate with Technology Infrastructure and Development Teams on releases and upgrades.
• Manage the user query mailbox, ensuring timely and appropriate responses.
• Handle feed and batch support items, including alert and monitoring management.
• Utilize framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting.
• Manage incidents, providing user notifications and handling escalations as needed.
• Maintain documentation and manage knowledge transfer.
• Coordinate issue resolution with various development teams.
• Assist with metrics reporting and coordinate Business Continuity testing.
• Organize and lead meetings for issue resolution.
• Identify automation opportunities to reduce manual, repetitive tasks.

Required Qualifications
Experience: 5+ years of Production Support experience.
Technical Skills:

• Strong knowledge of SQL, UNIX / LINUX.
• Working knowledge of ITRS, DynaTrace, and Splunk.
• Working knowledge of job scheduling tools such as Autosys and Bob jobs.
• Hands-on experience with databases (Oracle, Teradata) and Hadoop.
• Experience with Unix, Quartz, Grid, Cloud, and Containers.
• Strong knowledge of AI tools.
• Python scripting knowledge.

Professional Skills:

• Knowledge of the Software Development Life Cycle (SDLC) and ITIL concepts.
• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work effectively in a multi-regional team.
• Creative and strong problem-solving capabilities.
• Ability to operate in high-pressure situations and interact with senior management.
• Willingness to provide stand-by out-of-hours support on a rotational basis as needed.

Preferred Qualifications

• Experience in the financial or banking industry, particularly with Treasury and Liquidity business.
• Familiarity with Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge of Tableau.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.