Senior Design Sales Consultant

Jobs for Humanity is partnering with KOHLER to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: KOHLER

Senior Design Sales Consultant

Work Mode: Onsite

Location:  Onsite at Houston, TX

Opportunity

Join the Kohler Team to open its newest Kohler Signature Store location in Houston, TX! This is an exciting opportunity to be part of the store opening and develop a wide array of relationships that span from walk-in retail traffic to key trade industry clients.

 The Sr. Design Sales Consultant is results driven and responsible for driving top-line sales through the consistent achievement of personal sales targets and goals set by leadership. This position is focused on the development of relationships with trade professionals and homeowners through the creation/development of a book of business with a focus on high impact activities and interactions with current and potential clients.

The Sr. Design Sales Consultant is the day-to-day mentor to the team by actively sharing best practices and industry knowledge with all team members and ensuring elevated customer advocacy. This role continuously brings in innovative ideas and recommendations for process improvement, from inception to implementation. 

Key duties of the position include:

• Leverage Salesforce to manage customer relationships, interactions, leads and opportunities to demonstrate an accurate pipeline.
• Develop new relationships and business for Kohler to meet and exceed sales goals.
• Conduct daily follow up with customers, quotes and leads to generate and close business.
• Engage in strategic outreach to develop and grow client acquisition.
• Network with the professional trade through involvement in associations, meetings and events; including in-store events. 
• Day-to-day mentorship of Design Sales Consultants.

The Design Sales Consultant leverages top-notch customer service skills to deliver a gracious customer experience and achieve strong results. Success in the position will be measured through the achievement of Net Order and Net Sales goals. Additionally, team success will be measured through store Net Promotor Score (NPS).

 

Targets

• Drive sales to meet and exceed individual and team sales plans:
• Provide high quality customer service to scheduled appointments and walk-in traffic.
• Conduct daily follow-up on outstanding quotes.
• Develop and execute marketing plans to current and potential customer base.
• Participate in planning and execution of in-store events.
• Understands how to win as a team and brings forth a team mentality.

Develop repeat sales, new relationships and future business:

• Create a strategic sales plan and detailed tracking of customer interactions, quotes and opportunities.
• Conduct outside sales calls, with a focus on targeted top-selling and high-potential accounts, marketing new and featured products.
• Follow up on leads to generate new business.
• Network with the professional trade through involvement in associations, meetings and events.

Deliver exceptional customer service:

• Provide prompt, friendly service to every customer that comes in contact with the Kohler Signature Store.
• Follow up on all sales to ensure customer satisfaction and service.
• Maintain a well-organized, aesthetically pleasing environment.
• Understands balance between providing exceptional customer service and doing the right thing for Kohler Co.
• Drives repeat customers by going above and beyond to connect with customers in a meaningful and personal way.

Administer sales process to ensure timely and accurate completion of all sales:

• Process quotes and sales paperwork.
• Partner with Kohler Customer Care team to track orders for customers and ensure quality service.

Continually develop sales skills and product knowledge:

• Develop detailed knowledge of all product lines and features.
• Brings in a continuous improvement mindset by challenging status quo in a productive manner and making recommendations for process improvements.  Sees through recommendations from inception to implementation.
• Participate in training activities, including product knowledge presentations and online learning, to supplement product knowledge.
• Complete training courses to continually develop and hone presentation, negotiation and sales skills.

Skills/Requirements