Business Analyst

Summary:

We have a great opportunity for a Business Analyst with loan servicing experience to assist the Product Team to gather technical and non-technical requirements for our loan servicing portal, identify gaps, improve and document processes by engaging business users and the development team.

Roles and responsibilities

• Conducting workshops and stakeholder meetings to gather requirements. Writing User stories and acceptance criteria for the development team to start executing
• Managing sprints and conducting sprint ceremonies like daily stand ups, sprint planning with development team, showcases, retros.
• Working with external vendors and managing implementation of features / requirements
• Preparing release notes and UAT test scenarios for every sprint and assisting the business users in conducting it
• Reviewing and testing the new features and bugs that are fixed. Working with the QA team during the test phase to ensure the solution is accurate and free of bugs and issues
• Documenting as-is and to-be processes by preparing workflows, flowcharts etc. and suggesting process improvements
• Investigating production support issues and following up until resolution

How to succeed

A passion for customer interactions and ability to build and nurture professional relationships will ensure success in the role.

We are looking for someone with the following:

• Loan servicing experience is essential, asset finance experience highly regarded
• Agile methodology experience
• Working with APIs, DevOps and SharePoint
• Basic understanding of JSON, XML and SQL
• Tools like Visio and LucidChart for process mapping
• 2-3 years in a similar role
• Must have Australian working rights (citizen or PR)

Benefits

We offer a robust benefits package to help support your health and financial security, plus you'll enjoy:

• Hybrid working model - work 2 days in the office and 3 at home
• A culture that promotes career growth and opportunity
• Working out of a beautiful modern office in Sydney and virtually
• Fun, regular social events so you can get to know your coworkers

We Value Your Wellbeing

Metro Finance believes in diversity, equity, and inclusion and offers a safe environment to grow. Bring your open mind and can-do attitude to help us deliver our award-winning service to clients. Our culture of continuous improvement gives you opportunities to learn. We encourage you to take advantage of all career development opportunities across department teams to help build your skills.

About Metro Finance

We offer an alternative to traditional bank funding with a modern approach and mindset. Our cutting-edge financial products, advanced technology, and local expertise set us apart. We excel at providing a real human experience for our customers, in fact our Sales, Settlements, and Credit teams are all regular CAFBA award winners. We're also proudly "Great Place to Work" certified.