Inside Sales Representative

Description
Arulean Air LLC is seeking a driven Inside Sales Representative to serve as the first point of contact for prospective clients. This role is responsible for qualifying inbound and outbound leads, understanding prospect needs and profiles, and handing off high-quality opportunities to the appropriate regional VP Sales. The ideal candidate combines SDR discipline and high-volume outreach skills with the professionalism required to engage affluent individuals and corporate decision-makers in the fractional aviation ownership market.
Requirements

Key Responsibilities
1. Lead Qualification & Outreach
Conduct timely initial outreach to all inbound leads within 48 hours via phone, email, and online channels
Execute outbound prospecting activities (cold calls, email campaigns, LinkedIn outreach) to develop new business opportunities
Qualify leads using established frameworks (BANT: Budget, Authority, Need, Timeline) to assess fit and readiness
Maintain a consistent daily activity volume (calls, emails, follow-ups) in line with targets set by Head of Sales
2.

Lead Handoff & CRM Management
Hand off qualified leads to the appropriate VP Sales (SoCal, Bay Area, or Desert Southwest) with complete and actionable information
Record all client interactions, prospect profiles, temperature scores, flight needs, and qualification details in CRM with accuracy and timeliness
Ensure CRM data integrity by maintaining up-to-date lead stages, contact history, and activity logs
Track post-handoff outcomes in CRM to refine qualification criteria and improve handoff quality over time
3.

Prospect Engagement & Communication
Serve as the professional first impression of Arulean Air for all prospective clients
Communicate with high-net-worth individuals and corporate decision-makers with sophistication, discretion, and courtesy
Provide concise and accurate information about the program's two aircraft types, the HondaJet HA-420 (light jet) and the Bombardier Challenger 3500 (super-midsize), and about Arulean Air's value proposition
Nurture early-stage prospects who are not yet ready for handoff through scheduled follow-ups and relationship building
4.

Cross-Functional Collaboration
Head of Sales: Report activity volume, conversion rates, and handoff counts weekly; receive approval on outreach strategy, scripts, and qualification criteria
Marketing Manager: Receive and act on leads from marketing campaigns in a timely manner; provide feedback on lead quality and temperature to inform campaign optimization
VP Sales (SoCal / Bay Area / Desert Southwest): Execute clean handoffs with complete CRM documentation; review post-handoff feedback to continuously improve lead quality
CSO: Escalate cross-territory strategic questions or major account inquiries through Head of Sales
5.

Continuous Improvement & Compliance
Collaborate with Marketing Manager to regularly update phone and email scripts
Stay current on product knowledge for both aircraft types, the HondaJet HA-420 (light jet) and the Bombardier Challenger 3500 (super-midsize), and on Arulean Air's program offerings
Strictly comply with company disclosure restrictions — never communicate undisclosed or inaccurate information to prospects
Escalate any unclear or sensitive prospect questions to VP Sales or CSO immediately
Required Qualifications
Experience
2+ years of inside sales, SDR/BDR, or lead qualification experience
Track record of meeting or exceeding activity-based KPIs (call volume, lead generation, qualified handoffs)
Experience working with CRM platforms (Salesforce, HubSpot, or similar) with strong data discipline
Experience in private aviation, fractional ownership programs, luxury goods/services, real estate, financial services, or other high-value client-facing environments preferred
Skills & Competencies
Prospecting & Qualification: Proven ability to generate leads through outbound activity and qualify them using structured frameworks (BANT, etc.)
Communication: Excellent verbal and written communication skills; polished phone presence appropriate for engaging affluent and executive-level prospects
CRM Proficiency: Strong organizational skills with meticulous CRM data entry and pipeline management habits
Professionalism: Ability to represent a premium brand with discretion, courtesy, and attention to detail
Resilience & Drive: Self-motivated with the discipline to maintain high daily activity volume and a positive attitude through rejection
Coachability: Willingness to receive feedback, adapt scripts, and continuously improve outreach techniques
Product Knowledge: Ability to quickly learn and articulate the appeal of the HondaJet HA-420 (light jet) and the Bombardier Challenger 3500 (super-midsize), and of Arulean Air's offerings
Education
Bachelor's degree in Business, Marketing, Communications, or a related field preferred
Equivalent professional experience will be considered