Surety Underwriting Support Team Lead

Role Title: Surety Underwriting Support Team Lead

Department: Surety

Location: Brisbane, Queensland, Australia

Type: Permanent

Job Summary:

The Surety Underwriting Support Team Lead supervises Surety Underwriting Support staff to help maintain a balanced, profitable, and quality book of business. The role coordinates and administers support functions across assigned Asia Pac Surety offices, develops and monitors operating and quality standards with management, and ensures compliance with regulatory requirements and internal policies. The Team Lead supports hiring, training, employee development, and performance management and helps Underwriting Assistants build effective relationships with underwriting, internal service partners, agents, brokers, and external clients.

Job Responsibilities:

• Supervise, develop, and coach Underwriting Assistants responsible for bond processing, global bond registration, contract bond requests, and administrative support functions.
• Manage workflow distribution, work prioritization, productivity, and performance to support timely and accurate completion of operational activities.
• Monitor operational, quality, and performance standards while supporting internal and external customer service objectives and reporting requirements.
• Ensure adherence to established processes, procedures, policies, and quality standards, while identifying and implementing process and workflow improvements.
• Perform and oversee bond processing transactions, reconciliation activities, and issue resolution to maintain operational accuracy and compliance.
• Partner with leadership and stakeholders to support training, system utilization, operational consistency, and continuous improvement initiatives.
• Monitor producer premium receivables, collaborate with agents and brokers as needed, and elevate collection concerns in accordance with company guidelines.
• Support hiring, onboarding, coaching, employee development, performance evaluations, and career growth planning.
• Prepare, analyze, and distribute operational reports, performance metrics, compliance reporting, and management information to support business decisions.
• Lead or participate in special projects, operational initiatives, and business improvement efforts that enhance service, efficiency, and organizational effectiveness.
• Maintain compliance with regulatory requirements and internal policies.
• Demonstrating behavior at all times in line with the Liberty core values.
• Leadership, coaching, and employee development
• Clear verbal and written communication
• Stakeholder influence and relationship building
• Sound judgment and independent decision-making
• Analytical thinking, organization, and problem-solving
• Managing multiple priorities in a fast-paced environment
• Interpreting and applying policies, procedures, and operational guidelines
• Driving results, operational consistency, and continuous improvement

Job Experience & Skills

• Bachelor's degree or an equivalent combination of education and experience preferred.
• Minimum of five years of leadership experience managing administrative or operational support teams, with progressive growth and Surety experience preferred.
• Demonstrated ability to lead, develop, and evaluate high-performing teams, including employees located across multiple offices or regions.
• Strong verbal and written communication skills, with the ability to convey information clearly, influence stakeholders, and build effective working relationships.
• Ability to work independently, exercise sound judgment, and manage multiple priorities effectively in a fast-paced environment.
• Advanced knowledge of interpreting and applying policies, procedures, and operational guidelines.
• Proven analytical, organizational, and problem-solving skills, with a focus on results and continuous improvement.
• Strong leadership, coaching, and employee development capabilities.
• Willingness and ability to travel up to 5% as business needs require.
• Fluent in English and the applicable local language.