OTC Associate

Order to Cash Associate | Manchester | ClearCourse Group
Permanent | Full-time | Competitive base salary

Fancy a role where you own your own portfolio, build great customer relationships and have a direct impact on cash flow?

ClearCourse Group is looking for an Order to Cash Associate to join our Manchester team, reporting to the Head of OTC. You’ll manage a portfolio of customer accounts to maximise cash collection, minimise overdue debt and resolve disputes, while keeping account records accurate and up to date.

What you’ll be doing

You’ll be the friendly, professional voice that gets invoices paid. That means:

• Proactively collecting debt across your assigned ledgers, prioritising by ageing, risk and payment behaviour
• Escalating high-risk accounts, potential bad debts and insolvencies to the O2C Lead
• Documenting and following up every customer commitment to pay
• Owning disputes and invoice queries through to resolution, working with colleagues to remove barriers to payment
• Carrying out statement reconciliations and investigating account discrepancies
• Supporting the Sales Ledger team with payment allocation and remittance advice
• Keeping customer master data accurate and complete
• Running credit checks, opening new accounts and recommending credit limit changes
• Taking part in debt review meetings with Sales, Operations, Customer Success and Finance
• Recording all collection activity in our CRM and supporting audit requests
• Finding ways to reduce manual effort and improve the customer experience

What you’ll bring

• Experience in credit control, collections or accounts receivable
• Confident, professional communication, including on difficult conversations
• A methodical, detail-focused approach with good reconciliation skills
• Good organisation and the ability to prioritise a busy portfolio
• Sound judgement on credit risk, and good Excel and finance systems skills

Bonus points if you’ve got:

• Experience with NetSuite or a similar ERP
• Experience in a shared services or B2B software environment

Why ClearCourse Group

Because great work deserves great rewards. Here’s what’s in it for you:

• Competitive base salary
• 25 days holiday, plus bank holidays and your birthday off
• Private medical cover
• Health cash plan
• Life assurance
• Access to the Calm wellbeing app
• Perkbox employee benefits platform
• Enhanced parental leave
• Cycle to work scheme
• Volunteering days
• Employee Assistance Programme
• Ongoing learning, development and career progression across the ClearCourse Group

Ready to join us?

If you’re organised, personable and enjoy turning overdue into paid, we want to hear from you.

Apply now and help keep the cash flowing across a growing group.