Break Fix Technician

RESPONSIBILITIES

Kforce's client in San Antonio, TX is seeking a Dell Break-Fix Technician to provide hands-on, on-site support for desktop, laptop, and peripheral hardware across multiple locations. This individual will be responsible for diagnosing hardware issues, performing break-fix repairs, replacing components, and ensuring devices are restored to operational status in accordance with service-level expectations and manufacturer standards. This is a customer-facing role that requires strong technical troubleshooting skills, attention to detail, professionalism, and excellent documentation practices.

Key Responsibilities

• Perform on-site break-fix support for desktop computers, laptops, monitors, docking stations, and related peripherals
• Diagnose hardware failures and replace components including storage devices, memory, motherboards, power supplies, screens, batteries, and other hardware
• Follow service tickets and work orders, including customer communication, repair execution, and post-service documentation
• Manage replacement parts inventory, returns, and tracking in accordance with established procedures
• Accurately document repair activities, asset information, parts utilized, time on-site, and resolution details
• Coordinate with internal support teams and third-party service providers as needed
• Comply with organizational security, safety, and operational standards
• Travel between assigned locations within the service area to provide technical support

REQUIREMENTS:

• 3+ years of hands-on hardware break-fix, desktop support, or field service experience
• Strong experience supporting Dell desktop and laptop hardware environments
• Ability to independently diagnose and replace internal laptop and desktop components
• Experience working with ticketing systems and maintaining detailed service documentation
• Excellent customer service and communication skills
• Valid driver's license and reliable transportation
• Ability to successfully complete a background screening
• Dell hardware certification and/or Dell field service experience

Preferred Qualifications

• CompTIA A+ or similar technical certification
• Experience supporting large-scale enterprise environments
• Working knowledge of Windows operating systems, BIOS updates, and firmware upgrades
• Experience working within service-level agreements (SLAs) and escalation processes

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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