Mgr Workforce Management

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As Manager of Workforce Management, you’ll provide leadership and operational oversight for workforce management support, governance, optimization, and sustainment activities. You’ll lead a team that helps ensure workforce management systems, processes, reporting, and integrations support operational, clinical, human resources, payroll, finance, and scheduling objectives.

Job Duties & Responsibilities

Provides leadership and oversight for workforce management application support, governance, optimization, and continuous improvement activities

Serves as the functional owner for enterprise workforce management platforms, business processes, standards, and supporting technology solutions

Establishes governance processes for reviewing, prioritizing, approving, and implementing system enhancements, configuration changes, and operational requests

Leads workforce management strategy discussions with operational, clinical, human resources, payroll, finance, and executive stakeholders

Evaluates emerging workforce management capabilities and recommends opportunities to improve efficiency, scheduling effectiveness, staffing practices, compliance, and user experience

Oversees daily operational support for workforce management applications and related integrations

Ensures timely resolution of incidents, service requests, enhancement requests, and production support issues

Establishes service-delivery expectations, support processes, escalation pathways, performance metrics, and corrective action plans

Coordinates support activities among internal teams, information systems, vendors, managed service providers, and implementation partners

Develops governance structures and facilitates cross-functional committees and stakeholder forums

Evaluates business and regulatory requirements, labor policies, scheduling standards, accrual policies, and workforce practices

Identifies opportunities for process standardization, workflow optimization, automation, and operational improvement

Leads planning, testing, validation, deployment, stabilization, and optimization activities for system upgrades, releases, enhancements, and implementations

Develops communications, training, and change-management strategies that support adoption of workforce management capabilities

Oversees workforce management reporting, metrics, and analytics to support workforce planning, productivity monitoring, staffing optimization, and data-driven decision-making

Recruits, develops, coaches, and retains workforce management support staff

Assigns priorities, manages workloads, conducts performance evaluations, and supports professional development, cross-training, and succession planning

Qualifications

Bachelor’s degree in business administration, health care administration, information systems, human resources, finance, operations management, or a related field required

Five years of finance, human resources, information services, business, or related experience required