Director, Operational Excellence

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Position Summary:

As Operational Excellence Director you will lead Facilities Management operations and strategic account management for a significant Soft service portfolio. You will lead senior managers to drive execution against set strategies and business objectives. You will manage ABM strategic performance at ABM serviced account locations across multiple locations.

Key Responsibilities:

• Manages and drives Operational Excellence for the organization’s services and maintains relationships to retain and expand existing strategic accounts.
• Responsible for process review, simplification and implementation to the operational team.
• Collaborate on strategies to reduce operational costs and then drives that strategy to the field delivery team.
• Leads on system and Team Connect development strategy, Amazon systems - WeCan.
• Responsible for creating reports, customer cleaning logs, trackers and converting data to trends and intelligence for the account team to make decisions on.
• Identifies innovation opportunities and co-ordinate trial and rollout programs.
• Supports with special customer projects, trials and requests.
• Responsible for significant key partner relationship management and development.
• Supports Client-facing Business Reviews with peers on account leadership team.
• Typically acts as a point of contact or gatekeeper between strategic account and field operations.
• May select, develop and evaluate personnel to ensure the efficient operation of the function/unit.
• Leads business data analytics, AI strategy and tech innovations and enhancement
  

Qualities:

• Commits to meeting the expectations and requirements of internal and external stakeholders; acts with stakeholders in mind; values importance of providing high-quality customer service.
• Uses analysis, wisdom, experience, and logical methods to make good decisions and solve difficult problems with effective solutions; appropriately incorporates multiple inputs to establish shared ownership and effective action.
• Communicating effectively with a wide range of individuals in written, oral and interpersonal form, including management and other internal and external business contacts.
• Ability to persuade, market and sell new ideas based on culture, audience, and business needs.
• Staying organized and paying attention to detail in a fast-paced environment.
• Connecting with employees, stakeholders, and community partners at all levels, and building strong relationships.

Objectives & Key Results:

Service Delivery

• Contribute to client-facing Weekly, Monthly and Quarterly Business Reviews with peers on account leadership team
• Foster strong client relationships in procurement
• Financial Management
• Deliver 2% year-over-year account efficiency savings
• People management:
• Up to five (5) first line reports at head of projects/lead analyst level
• 2 indirect reports at analyst level
• Identify and develop future leaders in preparation for significant year-over-year portfolio growth
  

Minimum Requirements

• Bachelor’s degree in Business or a related field, or ten years related experience.
• HS diploma, GED, or equivalent required.
• Minimum of five (5) years leadership experience in project and/or service management in Facilities Management.
• Senior level management experience and/or experience running large geographic / multi-client market areas.
• Proven experience managing Projects and Service personnel.
• Experience in complex projects involving multiple subcontractors with multiple month schedules.
• Experience in managing a Service business.
• Experience working with and understanding profit and loss financial statements, project costing, and contract profitability.
• Ability to write reports, business correspondence, and procedure manuals, effectively present information, and respond to questions from top management, customers, and service personnel.
• Proficiency in office equipment and Microsoft Office tools including Word, Excel, Outlook, PowerPoint, and specialized tools like Microsoft Project — with both basic and advanced skills
• Ability to travel up to 40% within assigned market