Quick overview
Job description
Hardware network solution deployments spanning geographical separation.
Prepare documentation for internal and external clients detailing system/ Network designs and configuration of deployed solutions.
Handling Network related issues, handling LAN/ WAN, and SD WAN, DNS, Firewall related issues and support to employees and internal team globally.
Network Security patching.
Cisco / Juniper Firewall experience required
Working closely with Cyber Security team to manage Security patches on allocated tasks
Handling global Network plat form and available to work in Shits, if needed
Provide technical overview of product architecture, functionality, system / data requirements, service delivery and integration with enterprise applications.
Continuously develop and enhance knowledge, skills, and abilities to handle operating systems, networking infrastructure and products & services that BBOX supports.
Provide timely resolution, track tickets in Service now, Update ticket status, resolution basis in BBOX SLA defined
Actively and consistently, recommend and support all efforts to improve, simplify, automate and enhance day-to-day service delivery operations and the client experience.
Foster and contribute toward collaborative working relationships within operations and across all levels and departments of the organization to execute deployment engineering functions and company priorities.
Directly managing routers, switches, global and local load balancing, SSL acceleration, HTTP compression/caching, and DNS in a high-availability infrastructure.
Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint