Retail Operations Coordinator

Why Astrid & Miyu?

We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience, and that starts with our people.
We're a fast moving, values led team built on trust, ownership and growth. You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other. If you're adaptable, proactive, and energised by growth, you'll thrive here.
Everything we do is guided by our values:

Grow Together. Celebrate Each Other. Break All Boundaries.

Want to discover more? Explore life at A&M, meet our people and learn more about our values here.

Location: London, Hybrid (between our support office, stores and working from home)

Salary: £31,000 pro rata for 6 months

Role: This is a 6 month contract with the potential to extend

Benefits:

• Hybrid and flexible working with 2 days in the office a week

• Product Allowance and Discount

• Welcome service when you join us

• Many awards and socials

• Employee Affiliate Programme

• Volunteer Leave

• Buy and sell holiday options

• Workplace Nursery Scheme

• Sabbaticals after three years

• 24/7 access to therapy and coaching sessions

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

The Retail Operations Coordinator Mission:

As the operational engine behind our stores, you'll bring creative energy, curiosity, and drive to shape seamlessly executed retail experiences. You won't just keep things running - you'll innovate, elevate, and build smarter systems that empower our teams and champion our growth.

How you'll make an impact:

• Champion inventory health through Cin7 consolidation, Shopify verification, monitoring store ingoing and outgoing stock

• Partner closely with our support office and store leadership to bring ambitious projects to life seamlessly such as precious metal recycling, AI integrations and future in-store activations

• Bring administrative support to the Retail Operations team, analysing feedback and data to uncover exciting growth opportunities, and keeping day-to-day operations agile

• Keeping key metrics and operational reporting such as cycle count and stocktake results, return metrics and health and safety documentations dynamic and actionable

• Create and maintain a safe environment for stores to thrive through robust health and safety compliance, loss prevention and security maintenance

• Play a key role in launching initiatives, such as new store rollouts and refurbishments, and innovative retail concepts

• Immerse yourself in retail spaces through regular store visits to be an educator and supporter, while evaluating, uplifting, and transforming store operations.
  

What you'll need to thrive:

• Strong administration, operational affinity and multitasking skills to bring new ideas to life

• A passion for retail, supporting our A&M community and strong attention to detail

• Proficient in POS systems and Microsoft and Google applications, with an interest in future-forward intelligent automations to streamline processes

• Outstanding interpersonal and communication skills that build genuine, collaborative relationships across teams

• Excellent organisation and planning to aid in the smooth roll out of operational processes, including opening and closing of new locations

• Ability to thrive in our dynamic and exciting retail environment at A&M

Your Journey With Us: - Want to know more about our interview process? Find out what to expect here.

Job Application & AI: Our teams are hiring people, not perfect answers. Share your own experiences, examples and personality. That's what helps us understand who you are and what you could bring to the team.