Technical Writer

Position Overview

As the Technical Writer you will deliver Content Assurance Services across CSIRO's Information Management & Technology (IMT) environment. Your role embeds content services into team and project processes, producing and managing technical and other content that is accurate, accessible, findable, consistent, and AI ready in a complex, fast moving environment.

You will add critical human judgement to all parts of the content, information, and knowledge creation and delivery process.

Responsibilities

• Collaborate with subject matter experts across IMT to produce, review, and edit high quality, accurate, and human checked content for project and team requirements.
• Assess delivered content for accuracy, consistency, accessibility, findability, and fitness for purpose.
• Assist teams to improve overall business processes by focusing on knowledge collection and transfer.
• Support change management by improving adoption of delivered content.
• Embed continuous improvement practices into content and information workflows.
• Use AI tools, including creation of Agents, where appropriate.
• Advise projects and teams on suitable use of available tools, including AI.

Essential Criteria

• Demonstrated experience producing, reviewing and maintaining high quality technical documentation, ensuring content is accurate, accessible, discoverable and fit for purpose.
• Proven ability to apply plain language principles, style guides, accessibility standards and professional judgement to create clear, user focused and AI ready content.
• Demonstrated ability to build productive relationships and collaborate effectively with SMEs, technical specialists and business stakeholders to gather, validate and communicate complex information.
• Strong communication and interpersonal skills, with a proven ability to contribute to shared outcomes within multidisciplinary and geographically dispersed teams.
• Experience managing information assets and documentation lifecycles to ensure information remains accurate, consistent, accessible and aligned to business needs.
• Demonstrated ability to embed knowledge capture, transfer and content governance practices that support organisational change and user adoption.
• Proficiency in modern documentation, collaboration and AI enabled tools, with demonstrated experience applying them to improve content quality, knowledge management and productivity.
• Ability to provide guidance on the effective and responsible use of digital technologies, while maintaining awareness of emerging trends and opportunities.
• Demonstrated ability to deliver high quality outcomes in dynamic environments, managing competing priorities, and tight deadlines.
• Proven problem solving skills, sound judgement, and a proactive approach to continuous improvement and process optimisation.
• Hands on experience using Jira, Confluence and SharePoint to manage project information, documentation and knowledge assets.
• Ability to establish effective information management practices and support teams in adopting collaboration tools and reducing information silos.
• Demonstrated commitment to the CSIRO Code of Conduct and the principles of diversity, inclusion, equal opportunity, and employee participation.
• Demonstrated commitment to workplace health, safety, environmental responsibility and ethical behaviour.

Desirable Criteria

• Experience with ITIL 4 (especially Knowledge Management) or similar models such as YASM.
• Experience working in Agile or Scrum teams.
• Demonstrated understanding of the DIKW hierarchy.

Role Particulars

• Location: All Australian capital cities with CSIRO sites considered.
• Salary: AU$100,103 - AU$113,251 per annum (pro rata for part time), plus 15.4% superannuation.
• Tenure & work schedule: Specified Term of 12 months.
• Reference: 103574.

Eligibility & Security

This is a security assessed position. Applications are open to Australian citizens who can obtain and maintain a security clearance at the Negative Vetting 1 level. Appointment to this role is subject to provision of a national police check and may be subject to other security, medical or character requirements.

Equal Opportunity

CSIRO is an equal employment opportunity organisation committed to creating diverse and inclusive teams where people feel they belong. We respect diversity across all ages, abilities, cultures, faiths, education levels, gender identities, sexual orientations and more.