Technical Writer (Mortgage/Fintech) - LGY

Technical Writer (Mortgage / Fintech)

Location: Remote

Description

Seeking a Technical Writer with experience in mortgage and fintech platforms to create clear, accurate, and user-friendly documentation for complex financial systems. This role will focus on translating technical concepts, regulatory requirements, and product functionality into accessible content for internal teams, clients, and external stakeholders. The Technical Writer will collaborate with engineering, product, compliance, and business teams to ensure documentation supports operational efficiency, regulatory alignment, and an exceptional user experience.

Job Responsibilities

Create and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms)

Develop user guides, API documentation, knowledge base articles, and training materials

Translate complex technical and regulatory concepts into clear, concise content

Collaborate with engineers and product managers to document features and system changes

Ensure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID)

Maintain documentation standards, templates, and style guides

Support onboarding and training through structured learning materials

Manage documentation lifecycle, versioning, and updates

Participate in product releases to ensure documentation readiness

Gather feedback to continuously improve documentation quality and usability

Required Skills

Strong ability to understand and explain complex technical systems.

Experience writing API documentation and developer-facing content.

Proficient in Microsoft Word and Adobe writing and editing capabilities.

Proficient in Confluence and SharePoint documentation and knowledge base systems.

Proficient in Markdown editors and Git/GitHub/GitLab for technical tools and version control.

Excellent writing, editing, and communication skills.

Ability to manage multiple projects and deadlines.

Strong attention to detail and accuracy.

Ability to simplify complex information for diverse audiences

Strong collaboration with technical and non-technical stakeholders

Structured thinking and content organization

Attention to detail and consistency

Adaptability in fast-paced, regulated environments

Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).

Must be able to obtain and maintain a Public Trust Clearance

Desired Skills

Experience in mortgage, lending, or financial services.

Understanding of mortgage lifecycle (origination, underwriting, closing, servicing).

Familiarity with MISMO standards and financial data structures.

Experience working in Agile/Scrum environments.

Knowledge of UX writing principles and content design.

Experience with content management systems and documentation platforms.

Exposure to compliance and regulatory documentation.

Experience creating training content or instructional design.

Familiarity with AI tools for content generation and documentation.

Experience in digital mortgage transformation initiatives.

Knowledge of API-first and microservices architectures.

Education and Experience

Bachelor's degree in English, Communications, Technical Writing, or related field (or equivalent experience) and 3-5+ years of experience in technical writing, preferably in fintech or regulated industries, OR

7 years of experience in technical writing, preferably in fintech or regulated industries.

#CJ

#dice

About HigherEchelon, Inc.

HigherEchelon, Inc. (HE) is a service-disabled veteran-owned small business (SDVOSB) with offerings in Engineering, Gaming, Human Capital, Enterprise Technology and Cyber Solutions. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.

HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.

By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.

EOE/Minorities/Females/Veterans/Disabled

HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify.